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Good customer service! But if we improve the time of reply will be fantastic. 5 star will be given when this service improve
Thank you so much for your honest review! Your feedback about our support time is greatly appreciated. We're taking neccessary steps to improve it. Hopefully our support service will be even faster very soon!
Thank you so much again for bring it to our attention! If there is anything more we can do to assist, please do let us know via live chat or email address support@gempages.help.
All the best!
GemPages has been great but what's even better is the support. I had some bugs that I couldn't fix myself, Phoebe from GemPages Support gave me tremendous help, and solved all my website issues very quickly. A real lifesaver. Shout out to Phoebe, very thankful for her and the technical team's help.
Thank you for your review! It really means a lot to us to hear that GemPages has been easy to use and a lifesaver. We also are so happy that our support agent (Phoebe) was there to assist you, everything looks fantastic. Don't forget to reach us via live chat or email, if you need us we are here to help!
As always customer support is second to none. And really user friendly app!
Très bonne app, facile à prendre en main, le support clients est très réactif et très aimables ( il on réglez mon problème en 30 secondes ). Je recommande vivement cette application si vous voulez faire des économies et ne pas acheter un thème à 300$
This app will take your website to another level. Its so powerful and theres so many options to use that let you build your site. Also they have great templates. Its very user friendly and customer service is great. Janie is a great help.
This app uses works fine. But now is just chaos.
It is overwriting the code, buttons become double, etc...
Since our customers started to write on social media about all the mistakes this app is causing and it started to damage our image against our customers we decided to delete this app.
I would not advise using this app.
Their customer service became very poor, they just send you articles to read but are not there to resolve the problem. Really sad.
Hi Marcos,
Sorry to hear that you had issues with the use of our product.
I have checked this case again and it appeared that the issue was happened after you added incorrect codes to the editor.
Our technical staff has isolated the codes, and this is now fixed.
Again, we apologise for the inconvenience, and your feedback about the customer service is appreciated.
Perhaps we could have communicated this more clearly.
Thank you again!
James | Customer Success Manager
I am still currently formulating my full thoughts on this app however it asks that i type at least 100 characters. This star count indicates my current level of satisfaction with these app developers. I will keep it updated.
Current Status: Seems like Chris hired some help, things have been much better with the customer service end lately
The overall user experience of the app is perfect, everything is very easy to access and the possibilities are endless. Besides that, the support team is outstanding which I why I will definitely recommend this app!
Once installed and tried (a payed plan) you can't cancel the plan without completely removing the app. Really a pain in the ass to just try it for one or two months in this way. Can't advise anyone to use it.
Hi Rick,
Thank you for letting us know about the issue you’ve encountered.
However, it’s under Shopify policy that we need to remove the app to cancel the current subscription. Kindly check out the link below in the caution section for reference. https://help.shopify.com/en/manual/your-account/pause-deactivate-store
Meanwhile, we’ve contacted you via email for further assistance on how to overcome that.
James | Customer Success Manager
Great app builder with a ton of features and relatively easy to use, really complicated publishing proccess though.
Thank you very much for bringing your issues to our attention. I'll definitely forward your trouble to our development & design teams for further consideration. Your patience is highly appreciated!
Best wishes.