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I have had such a great experience with GemPages. From what looks like a reasonably complicated system, once you get in there and play around a little you'll notice its super easy to navigate. I have also had the best experience with the techs that help in the chats! They are so prompt, and I've never had an issue they couldn't solve for me. Honestly a really good service. 10/10.
Hello Hi Betty,
Thank you for the amazing 10/10! We love hearing that what initially looked like a reasonably complicated system quickly became easy to navigate once you started exploring GemPages.
We are equally happy that our support team has consistently been prompt and able to solve every issue you have brought their way. Your recognition of their work will mean a lot to the team.
If you ever find something else you would like a hand with, just pop us a message. We will be ready to help.
Bella
GemPages Customer Support Supervisor
ES UNA DE LAS MEJORES PLATAFORMAS PARA TRABAJAR, TE SOLUCIONAN CUALQUIER SITUACION QUE LLEGUE A OCURRIR Y SON LO MEJOR, ME DEJA DESARROLLAR MIS IDEAS
软件用起来有点卡顿，不过客服都很负责，会很快的帮你解决问题。
Roxanne ROCKS!!! She was quick and efficient in finding my issue and even explained everything. My issue was resolved promptly and quickly. I thought I'd have to wait 24 hours...nope, it 4 minutes and she was on the case!!
it is fast that the asstance came, but they change too often, then when the new person comes, it takes a long time while that person reads the history and start making questions about the problem. So it is a very good help, but it takes very long to solve the problem we are having because they change the person that assist and sometimes go back over things there are already fixed or understook. Any way very good, Thank you very much
GemPages has been an excellent tool for building and optimizing our Shopify store.
We've used it to create landing pages, product pages, collection pages, and custom sections without needing extensive coding knowledge. The flexibility and design freedom are much better than Shopify's default editor, especially for CRO-focused layouts.
What stands out the most is their customer support. Whenever we encountered technical issues or customization challenges, their team responded quickly and worked closely with us until everything was resolved. Recently, Annie and the technical team helped us troubleshoot a Judge.me review carousel issue and provided a working solution with clear guidance.
If you're serious about building high-converting Shopify pages and want reliable support, I highly recommend GemPages.
even an error when you try to add to cart,,either remove products in cart or duplicate them, this means you lose orders and customers
Hello SAN-SPLASH,
We’re sorry to hear about the issues you experienced with the cart and understand your concern about how this could affect your orders and customers.
Our Customer Support team has already been in touch and provided assistance regarding this issue. Kindly check the solution shared with you, and if you are still experiencing any problems or have further concerns, please get back to us so we can continue supporting you.
Kind regards,
Auri
GemPages Customer Support Manager
The support team is very helpful when you need any special elements. I'd recommend it to anybody looking to get into ecom.
Ottimo supporto clienti! Emmy è stato veloce, gentile e paziente, mi ha aiutata a risolvere il problema di visualizzazione della pagina prodotto e mi ha dato consigli utili per il cambio tema. Il builder è facile da usare anche per un laboratorio artigianale come il mio. Grazie!
Paola.
Very helpful support staff. Solved my issue I have been trying to fix for many days.
