GemPages Landing Page Builder , 4,123 条评论
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The app is quite nice and it has a variety of features/pages. However, the chat support is never available for a quick question. I need to wait hours to get my questions answered usually when I am away from the computer - so it's very frustating.
Dear Canbra Prints,
We sincerely apologize for the inconvenience you experienced with our chat support service.
We understand that waiting for a response can be frustrating, especially when you have urgent questions. We want to assure you that we are actively working on addressing the issue of long response times. Due to high demand, we have experienced delays in handling customer inquiries. However, we have already taken steps to expand our support team, although training new staff members may take some time.
We appreciate your understanding and patience during this transition period.
Thank you for your continued support.
GemPages Support Team
Thanks for the support, "Mona" helps me a lot !!
The. Best. Customer. Support. Team. EVER!
They literally fixed all of my problems in less than 1 hour and I can't say enough time thank you to these guys. I would highly suggest Gempages!!!
su servicio de ayuda es rápida y muy eficiente!
GemPages is a fantastic tool! It is super easy to use and makes the whole design experience incredibly convenient. The customer service is also excellent. Big recommendation!
Great product and the best customer service!
Gempages is my favorite because it is so easy to navigate even though they don't have features like the other page builders that I tried before. There is a chat on the bottom right of the page, and customer support will always help and be honest about what is going on. It was truly an amazing experience.
It is a scam they steal your money never subscribe !!!
They will never give you a refund or youw ould be able to downgrade your plan, once you subscribe !
Dear ThemePagesAcademy,
We appreciate you taking the time to share your feedback with us, and we're genuinely sorry to hear about your experience. However, we would like to address some misconceptions in your review.
Firstly, we assure you that we are not a scam. We value the trust of our customers and strive to provide exceptional service. Many of our customers have been with us for a significant period, which speaks to our credibility. If we were indeed a scam, we believe that numerous customers would have left by now.
Regarding refunds, we want to clarify that we have a dedicated customer support team available to assist with any concerns or refund requests. However, we have not received any communication from you regarding a refund. If you believe you are eligible for a refund as per our refund policies, we encourage you to reach out to our customer support team so we can assist you promptly. We have successfully facilitated refunds for eligible customers following our policies.
Additionally, downgrading your plan is a straightforward process that can be easily handled by contacting our customer support team. We have assisted numerous customers in downgrading their plans to better suit their needs. This manual process helps us ensure better management of the billing system, as we operate under the billing control of Shopify.
Once again, we apologize for any inconvenience you may have experienced, and we hope to have the opportunity to address your concerns and improve your experience with us. Please feel free to reach out to our customer support team for further assistance.
Best regards,
GemPages Customer Support Team
The app is excellent. It's intuitive and while you should spend an hour or so in tutorials, it will provide you with an incredibly flexible tool. Anywhere from building your home page to a product page, it's awesome.
I also have to say that their customer support is truly world class. A big shout out to Ikram, Pauline and Ken on the team. Had an issue and it was resolved within 18 hours!
Thanks guys!
Awesome and prompt support!