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I really like GemPages and it's features, it makes it easy to build out the site. BUT, unfortunately it greatly impacts the speed and performance of my website and it's a big issue. Every developer I hire tells me that GemPages is the biggest issue my site has. In order to provide the best experience to customers, GemPages really needs to find a way to make their builder function within Shopify better. The annual fee and having to constantly find a developers is just too much to worry about.
I had an amazing experience with Célia from the GemPages support team. She was incredibly patient with all my queries and guided me through every step with clear instructions, helpful videos, and detailed screenshots. Her kindness and supportive attitude made the entire process smooth and stress-free. Truly appreciate her dedication and professionalism!
Hi Invogue
We truly appreciate you taking the time to share your experience with Célia! Her calm and thorough approach is one of her strengths, and your kind words will definitely make her day.
If you ever need guidance again, we’re always happy to walk you through it.
With gratitude,
Auri
GemPages Customer Support Manager
Kiran was very patient and helpful. He took his time to answer my questions and provided screenshots every step of the way. I had been struggling with about 6 issues and he sorted everything out quickly and clearly and I was able to complete my landing page. I also got to explore other features as well.
I wish the app had an affordable paid plan for stores that want between 1 - 5 landing pages only since the free plan has just 1 page and the first paid plan is unlimited pages.
Hello Pets, Paws and Ideas
We’re really happy to hear that Kiran was able to guide you through everything step by step and get all those issues sorted so smoothly. He’ll definitely appreciate hearing your kind words, and we’re glad you also had a chance to explore more features.
Thanks for your suggestion about the pricing tier — we’ll be sure to share this with our product team!
If you ever need anything else, we’re always ready to support you.
Warm regards,
Cindy
GemPages Customer Support Supervisor
I'm currently testing the app for 1 published landing page. Among all the options I find GemPages Landing Page Builder as being the easiest to use at a fair price. Support is super responsive and helped fast with a question I had. They even recommended me a way to save when purchasing 2 apps. Thanks a lot for your support!
Good day NEBELGOLD,
Thank you for sharing your testing experience with us! It’s fantastic to hear you found GemPages intuitive and budget-friendly, and that our team offered helpful suggestions to save you time and cost. We're so glad we could assist quickly and clearly.
Please feel free to message us anytime—we're always here and ready to support you.
Best regards,
Justin
GemPages Technical Support Leader
Big problem. I have created a landing page, but the shopping cart creates an incorrect design (different from the original store). GemPages shopping cart design is terrible. Emerald in support did not help me and told me to solve the problem myself.
Support claims that the cart is managed in the main Shopify theme, but I don't have that. There is an error on the app side and they are not solving it. I paid 59 dollars, spent a whole day doing the landings and now I'm going to lose time and money.
Good day Dentiphoto,
First of all, I would like to sincerely apologise for the frustration and inconvenience you’ve experienced.
I have personally reached out to you with a proposed solution to help resolve the issue, and I hope you’ll be able to review it whenever you have time.
We truly regret that this situation caused you both time and financial loss, and we’ll continue to do our best to support you until this matter is fully resolved.
If you need any further assistance, please don’t hesitate to get back to us — we’re here and ready to help.
Auri
GemPages Customer Support Manager
I honestly can’t overhype GemPages enough—especially because of my guy Harry. He jumped in like it was his own store and fixed every little detail. Service level: 10,000 / 10 – lightning-fast replies, crystal-clear explanations.
Our conversion rate skyrocketed right after launch. If you’re not using GemPages, you’re basically leaving piles of cash on the table.
Huge shout-out to Harry for the legendary support—couldn’t have done it without you, bro.
Hi Oralia
Harry will be thrilled to hear this! We’re so pleased that his clear explanations and speedy help had such a big impact on your store’s performance.
We’re always here if you need support again — wishing you even more success!
Kind regards,
Justin
GemPages Technical Support Leader
Gem Pages has been the best app to add to my Shopify experience! It has made making impactful pages (as a very novice website manager) very simple. Their support is top notch! Just get it.
Good day Red River Valley Garden Tour,
Thank you so much for your detailed feedback! We’re thrilled to hear how GemPages has made your Shopify journey easier and more impactful, even as a novice website manager.
Your recommendation means a lot to us.
If there’s anything we can assist with in the future, feel free to reach out — we’re always here to help.
Auri
GemPages Customer Support Manager
I love this app. Been using gempages since 2023, this app is absolutely amazing. Annie and her teammate helps me a lot when I try to explore some new features for the best CRO. Highly recommend Gempages.
Good day Glov Infuse,
Thank you so much for your thoughtful review and your trust since 2023! We're thrilled to know that Annie and her teammate have been able to support you with exploring new features for your CRO.
We’ll definitely share your kind words with Annie — this will surely brighten her day!
Should you need anything else in the future, please feel free to reach out — we’re always happy to assist you anytime!
Auri
GemPages Customer Support Manager
Amazing support from Emerald and Tina!!! They replied in a timely manner and figured out my problem right away! All it took was a few back and forths to figure out what I wanted, and then, they took care of it themselves! Very please, amazing, easy experience. GemPages is a fantastic platform!
Good day AiroGear,
We’re so pleased to hear that Emerald and Tina were able to help resolve everything so quickly for you! Your kind words will surely brighten their day and motivate them even more.
Should you need assistance again, feel free to reach out—we’re always here to lend a hand.
Warm regards,
Cindy
GemPages Customer Support Supervisor
I was experiencing some coding issues with Klaviyo, and Ann was very patient and helpful and made my button to popup process seamless. Very knowledgeable support. Also, love all the things you can do inside Gempages, there's no way I could do this inside a regular builder. If you want an actual branded website, get Gempages.
Good day Aerlune,
We’re so happy to hear that Ann could help with your Klaviyo integration! She’ll be thrilled to know her efforts made the experience smooth and hassle-free for you. Your praise for the flexibility of our builder really encourages us!
If you ever run into new questions, we’ll be ready and happy to assist.
With appreciation,
Justin
GemPages Technical Support Leader