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Great app and wonderful support team! Quick and efficient answers which I really appreciate. Thank you!
Our team thrilled to receive such great rating. Happy to hear that you enjoy the app. Thank you so much for your support. Our entire team at GemPages ASIA greatly appreciate it.
Best Regards,
currently best page builder solution for Shopify. Customer support responds to inquiries quite quickly, in most cases within a few minutes
We are so delighted that you rate our support 5 Star. We strive to provide just that for all our customers. We're excited to be your companion as you watch your business growth.
A great way to customize and brand a Shopify store. Support is pretty good, but you have to work with them for more complicated issues. I've generally had my issues resolved, but sometimes it can take a back and forth before they understand. Has a lot of features, but wish it had a few more, like Library blocks that were all linked so you could change the same thing without having to edit multiple pages.
The app was great, but once I no longer needed it they continued to charge me for months after the uninstall.
Update: James is a hero. Always helps fix code problems promptly.
A great app that makes building custom pages easier. I'll give it 5 stars but I'll have to settle with 4 stars for now till the redundant features are fixed.
You have to make edits to all 4 versions (mobile, desktop, laptop and tablet). There's no way to implement changes on one and apply to all automatically. This makes it a very tedious process.
Horrible customer support. Once you get them on, they are helpful but it takes DAYS to get anyone to reply. I work with website builders all the time and gempages have so many issues. The platform is super unreliable and makes changes itself. This is why you need constant help from the support who are impossible to reach.
So unfortunate since the builder is very promising but any moment your live page can randomly change and stop working and thats just not realistic for a business.
Ive never had such an unreliable experience with any softwares or platforms. I really dont understand where all the 5 star reviews are coming from.
Hi Disainify,
We sincerely apologize for the inconvenience you've experienced with our customer support and the issues you've encountered while using GemPages. We truly value your feedback and understand your frustration.
We want you to know that we've taken your concerns seriously and are actively working to address the issues you've raised. Our team is dedicated to improving the reliability of our platform and ensuring that such random changes and disruptions do not occur in the future.
We also acknowledge that our response time has been slower than ideal due to our current staffing situation, and for that, we are truly sorry. We are actively working to increase our support capacity to provide quicker assistance to our valued customers like you.
We genuinely appreciate your patience and understanding during this time, and we encourage you to reach out to us again if you encounter any further issues. Your feedback helps us make GemPages a better tool for businesses, and we're committed to ensuring your experience improves.
Thank you for choosing GemPages, and we look forward to serving you better in the future.
Warm regards,
GemPages Support Team
Really hard to use, very slow, they should have done an update way before, this app is cool but everything is hard to use
I had a "sold out" issue in my product page when i use gempages. Then support team quickly help me to resolve this issue. Great tool and Great team . Thank you
Live chat help was great! Ann responded quickly, immediately understood my question, and helped me with a solution. Invaluable!
Shopify is the most powerful eCommerce platform in today's world! However without being a professional developer, it can be very costly and time confusing to get your pages, product pages, and site to look right. I stumbled upon GemPages and immediately their support team walked me through the entire process until we had the perfect website. www.hellopuppy.us Check it out!
Shoutout to Chris and all the reps that answered all of my questions... there was a lot. I'm sure they get crowded with questions but they still managed to help me every time.
Thank's guys! Truly a Shopify Hero!