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Abgebucht, obwohl alles gelöscht und gekündigt war.
Dear Casadelicia,
We extend our sincere apologies for the unfortunate circumstances that prompted the decision to cancel your service.
It's important to clarify that the billing system is managed by Shopify, and as a third-party application, we are bound to adhere to its regulations.
We have issued the support for you after receiving the feedback. Kindly check your account after this.
Thank you for your understanding.
Warm regards,
GemPages Support Team
Amazing app, amazing support! I don't even have to hire a developer. I've been using GemPages since 2020 now and it's my go-to page builder app on Shopify.
Wow! Thank you so much for this great 5-star review. We really appreciate you being a loyal customer and helping to share the word about us. We’re here for you anytime.
They charged me even when I uninstalled the app, I dont know why that happened and their help center does not respond(
I'm sorry to hear that you've had a negative experience with the Shopify billing. We understand how frustrating it can be when unexpected charges arise, and we want to assure you that we take your feedback seriously.
As I can see, our agent had handled your problem. I hope our explanations answer all of your concerns. Thank you so much for giving us precious chance to assist you with this matter.
Please know that we strive to provide clear and transparent billing to all our customers, and we are constantly reviewing and improving our processes to ensure that our customers have a positive experience.
Thank you for bringing this to our attention, and we look forward to the opportunity to resolve this issue for you.
Best regards,
James | GemPages Customer Success Manager
Overall I highly reccomend.
Extremely user-friendly, and the support is quite fast. Definitely provides a ton of value for the cost.
I am still getting used to this app that is a bit tricky at times as it is not getting along very well with my laptop, YET. BUT the absolute best part about Gempages is their customer service that is second to none! Especially Ken, Quinn and Bella who are always there for me to help me with my questions and my issues are always resolved. Best customer service out of all apps that I have used in Shopify! Thank you guys!!!
Found this app to be easy to implement and use. Have had a couple of interactions with support and found it to be quick and effective.
Well, I was always looking for a tool similar to DIVI, and I found it. GemPages is amazing! it's easy and powerful at the same time. The customer support is really helpful especially Tina.
Just signed up with GemPages yesterday and they've already solved a major issue for me that resulted through another third party app. Amy was incredibly responsive. I've got my first event landing page up and running and it was super simple!! :)
We're proud to assist with your business. Glad to hear that Amy was there to help you get familiar with GemPages. If there is anything more we can do to assist, please do let us know via live chat or email support@gempages.help. Thank you very much!
excelente, suporte é fantastico......................................................................
Thank you for taking the time to rate us, your feedback is greatly appreciated and helps us maintain a high level of service for our customers. Please let us know your concerns, if any.
We guarantee that we will do everything in our power to ensure that you are completely satisfied.
Cindy | GemPages Customer Success Team
A game changer. Allows for incredible amounts of customization and is easy to use. A+ customer service!