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just loaded the app and had a small issue (on my end) and Morgen was great about the whole thing. She checked in on me the next day just to make sure im good. super pleased. Super fast response completely happy with my decision. Morgen is fantastic
These guys charged me for 13 months of 29.99 charges of this app after my store closed and I paused Shopify. I didn't ever uninstall it, I thought it was paused. I literally asked them in several emails to reconsider, refund only half, etc and they wouldn't budge, blaming me, their customer for not uninstalling the app.
They would only refund one month citing "fairness to all" in the refund policy".
So I logged back in and left this review. Beware
Hi Nico,
We deeply apologize for the inconvenience you've faced and appreciate your feedback. We understand your frustration regarding the unexpected charges while your store was paused but the app wasn’t uninstalled.
Our refund policy aims to be fair and transparent to all users while encouraging proactive management of subscriptions. Although we couldn't provide a full 13-month refund, we offered a one-month refund in goodwill, recognizing our shared desire for resolution.
Please know that we never intended to blame you. Your review helps us improve our communication and policies. If you have further concerns, please reach out directly.
Thank you for your understanding. We hope to regain your trust and provide a better experience in the future.
Warm regards,
GemPages Support Team
Really great app and great customer service.
Can strongly recommend it.
As a team without webdeveloper, GemPages was very accessible and intuitive to build a beautiful store. The support team is amazing, and the tech team even helps us to write custom code. We are very happy with this page builder!
The support team is very helpful and I've had only good experience with Gem pages
Excellent customer service! Easy to learn how to use.
Best customer service ever! They always solved my issues every time I reached out they are also super nice!
It's a great app, with lots of features and excellent support.
Bella was a great help in getting my dashboard to connect properly. Great app for those that don't have a dev team and need to create nice functional pages on your store.
The best landing page builder out there. And I have used a ton. There are always great new features added and the price is way more reasonable than more builders. Gempages has more features at a better price and is even more user-friendly. What's more is their customer service is 12/10! Super fast, helpful, clear replies. Amazing and highly recommend.