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No answer from their customer service in hours. Mulitiple bugs and not compatible with every theme without custom coding
Dear Arctic Recovery DK,
We apologize for any inconvenience you experienced. Our team strives to provide prompt support, and we regret that there was a delay in our response, we are working on it to improve our speed.
We are constantly working to improve compatibility and fix any bugs. Your feedback is valuable to us, and we'd like to address your specific concerns directly. Please feel free to contact us so we can assist you further.
Thank you for your understanding.
GemPages Support Team
DO NOT USE THIS!!! I tried making a page through this app one time and I didn't like it so I made a new page through shopify like normal. As soon as I published it, all the pages I made on this app randomly corrupted my new website and it messed up everything and now I have to restart. If you have this, delete it.
Dear Esteemed Customer,
We sincerely regret any inconvenience you may have experienced with GemPages. We understand the importance of resolving the issue promptly and wish to assure you that identifying the root cause is a complex process, and attributing the corruption solely to GemPages may be premature.
To better understand and address the situation, we would appreciate the opportunity to conduct a thorough investigation. Kindly consider reaching out to our dedicated Customer Support team, and we will diligently work towards a resolution tailored to your specific circumstances.
We value your collaboration in this matter and express gratitude for your contribution to our ongoing improvement efforts.
Thank you for your understanding.
Best regards,
GemPages Support Team
It is a scam they steal your money never subscribe !!!
They will never give you a refund or youw ould be able to downgrade your plan, once you subscribe !
Dear ThemePagesAcademy,
We appreciate you taking the time to share your feedback with us, and we're genuinely sorry to hear about your experience. However, we would like to address some misconceptions in your review.
Firstly, we assure you that we are not a scam. We value the trust of our customers and strive to provide exceptional service. Many of our customers have been with us for a significant period, which speaks to our credibility. If we were indeed a scam, we believe that numerous customers would have left by now.
Regarding refunds, we want to clarify that we have a dedicated customer support team available to assist with any concerns or refund requests. However, we have not received any communication from you regarding a refund. If you believe you are eligible for a refund as per our refund policies, we encourage you to reach out to our customer support team so we can assist you promptly. We have successfully facilitated refunds for eligible customers following our policies.
Additionally, downgrading your plan is a straightforward process that can be easily handled by contacting our customer support team. We have assisted numerous customers in downgrading their plans to better suit their needs. This manual process helps us ensure better management of the billing system, as we operate under the billing control of Shopify.
Once again, we apologize for any inconvenience you may have experienced, and we hope to have the opportunity to address your concerns and improve your experience with us. Please feel free to reach out to our customer support team for further assistance.
Best regards,
GemPages Customer Support Team
Its really to bad services. I canceled my free trial plan 3.day but they kept charging me!!! I talk to customer service and they said, they will deposit deposit your money in 5 day but its lie!!
Dear New Yorker Store,
We apologize sincerely for the inconvenience you experienced.
Upon reviewing our records, we have confirmed that the refund was successfully processed from our end as per our latest communication.
Should you require any further assistance or if there are any lingering concerns, please do not hesitate to reach out to us. We are here to assist you in any way we can.
Thank you for providing your feedback. We are committed to continuously improving our service and will strive to ensure a more seamless experience in the future.
Warm regards,
GemPages Customer Support Team
Beware. Uses Google Fonts from Google Servers without giving a notice.
Please refund. I installed it on 3/10 and uninstalled it on 3/11. Because I didn't need it, I didn't use it. But they charged me $29. I haven't used it so please take my money.
Dear Lufod,
We extend our sincere apologies for the unfortunate circumstances that prompted the decision to cancel your service.
It's important to clarify that the billing system is overseen by Shopify, and as a third-party application, we are bound to adhere to its regulations.
Regarding your request for a refund, we kindly ask that you reach out to our Customer Support team via live chat or email. We are committed to providing prompt assistance and resolving your concerns effectively.
Thank you for your understanding and cooperation.
Warm regards,
GemPages Support Team
I tried to use it and it made my site with errors. and also after removing the app we still have issues.
messed up all of my product pages and i couldn't revert back to how it originally was
Dear Trendy Trending Tees,
We sincerely apologize for any inconvenience you have experienced. We noticed that you only used our app for a brief period and did not contact our support team for assistance.
We kindly invite you to give GemPages another try. Should you encounter any difficulties, please do not hesitate to reach out to our Customer Support Team, and we will be more than happy to assist you.
We look forward to helping you build your pages.
Best regards,
GemPages Support Team
also so etwas von unnötig. man bietet das man beim homepage die bilder erstzen kann aber nicht mal die funktion hat die hintergrund entfernen kann.anders kann man die hintergrund nicht entfernen. wenn man mit andere app die hintergrund enfernt sieht man einfach weisses hintergrund beim gempages. und wenn man ein anderes thema esign hat also in andere farben hat sieht das nicht gut aus . verstehe die guten bewertungen überhauot nicht. standard bilder von gempage sind ohne hintergrund und eigene geht nicht
Dear Esteemed Customer,
We're sorry to hear about your experience, and we appreciate you taking the time to share your feedback.
Upon reviewing our records, we couldn't find any recent interaction from you regarding the issue you mentioned about removing backgrounds. We're unclear about the specific problem you encountered, and we'd like to assist you further.
Please reach out to our Customer Support team so we can better understand your concern and provide the necessary assistance. We're here to help resolve any issues you may be experiencing and ensure that you have a positive experience with GemPages.
We look forward to hearing from you soon.
Sincerely,
GemPages Support Team
Please, save yourself a headache and do not use this platform as it is incredibly buggy and unreliable. Chris the owner has been nothing but incredible unprofessional and quite moody, I have screen shots of him insulting me when he finds himself at fault and he fails to be helpful or fix the problems with my site.
I have been trying to get my site fixed with them over the past 8 months and still to this day, I am having problems.
While they are prompt to reply, Chris, has failed me over and over again. His replies were always the same — "I will fix this for you know" 3 days later, I would have ask again why it wasn't done and his reply would be to remain him of what my issue was.
This software is now impacting and hurting my business, as my pages are still broken and their "promises" of fixing my site have no more value as to this moment they continue to under deliver and lie, which is the worst part of all of this. They are very unreliable.
After a lot of thought, I have decided to write this review as their word has no value on their fixing promises. I will now have to migrate from this platform onto another that is hopefully a lot more professional than this one.
I have screen-shots of my conversations with Chris as proof as well.
Save your self the trouble and do not use this platform for big sites.