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I'm a web designer by trade, and beginning to use this app seemed intuitive, easy, and fast. I loved it in the beginning. Shortly after, I had started gathering issues (integrating into Shopify Homepage, Product Element blocks not showing properly, widgets not completely loading in the gem builder, inconsistent viewing, and continuous bug after bug).
This is where it stopped being intuitive and straight annoying. A web designers apps and tools are everything to them. It's how I do my job. I found I couldn't depend on GemPages to properly execute my designs or support me with my problems when I needed them to, and for this, that is their BIGGEST flaw.
That's why they have a two star rating. The interface is beautiful and the customization is endless. However, if you have deadlines and wish for support to fix your problems FIRST TIME AROUND, this app will do nothing but disappoint you.
Bonne application pour faire des mises en page soignées, quelques soucis de temps en temps à corriger mais le service client Gempages est toujours rapide et professionnel pour m'aider.
Thank you for taking the time to provide a rating. Your opinion is valued greatly, and it helps us maintain an excellent standard of service for our customers. Please let us know if there's something we could do to improve your experience. Please feel free to reply to this thread or reach out to us via our support email address - support@gempages.help so that we can assist you better.
Cindy | GemPages Customer Success Team
The app is wonderful for our small business. I'm not even a paid subscriber yet, but the I already get a FULL and FAST support to all the questions I have! Looking forward to working with you!
Good drag and drop builder. Had some minor issues getting my template to communicate with the builder but I read that's common for Shopify since everything is not just one source like square space. Be patient with live support it is not
always instant which is totally fine but some people may assume it is...still very responsive.
Application absolument géniale ! Super pratique et super intuitive ! Le support est vraiment top il vous aideras même si vous ne parler pas anglais.
Great app! Customer service very helpful. Would highly recommend.
Gem pages is an excellent choice for a landing page builder, used on multiple stores and the customer support continues to amaze me. Highly recommend
Thank you for your review! We are happy that our support team was prompt in their response, and that they were able to help you. Thank you very much for using GemPages!
Much better than the Shopify native page editor, but the amount of bugs in the app has extensively added to the amount of time I needed to use it effectively. Although the functionality when working properly is quite robust, the bugs make it extremely frustrating to use effectively, not to mention the amount of time it takes fixing things that shouldn't need a work around.
Hi Ryan,
Thank you for your valuable feedback.
We are truly sorry that GemPages might not meet your expectations. We take great pride in our work, and our hope is always that our app would help each e-Commerce merchant accomplish their goals. Clearly this was not your experience, and we apologize.
To make this matter right, our support team has reached out to you via chat channel to identify the root causes of any bugs you encountered and the most optimal solutions to resolve them.
If you have any questions or concerns, do not hesitate to let us know, we are always here to help.
Thank you!
Thomas | Customer Success Manager
This app actually a not bad page builder for Shopify compare with most of the similar app. But if it's a bit limit for the starter plan user, it would be really great if the starter plan user could get more basic features. :)
Thank you very much for bringing your issues to our attention. I'll definitely forward your interest to our marketing teams for further consideration. Your patience is highly appreciated!
Best wishes.
Good app, i like it and the support is very kind and pretty fast for respond.