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These guys charged me for 13 months of 29.99 charges of this app after my store closed and I paused Shopify. I didn't ever uninstall it, I thought it was paused. I literally asked them in several emails to reconsider, refund only half, etc and they wouldn't budge, blaming me, their customer for not uninstalling the app.
They would only refund one month citing "fairness to all" in the refund policy".
So I logged back in and left this review. Beware
Hi Nico,
We deeply apologize for the inconvenience you've faced and appreciate your feedback. We understand your frustration regarding the unexpected charges while your store was paused but the app wasn’t uninstalled.
Our refund policy aims to be fair and transparent to all users while encouraging proactive management of subscriptions. Although we couldn't provide a full 13-month refund, we offered a one-month refund in goodwill, recognizing our shared desire for resolution.
Please know that we never intended to blame you. Your review helps us improve our communication and policies. If you have further concerns, please reach out directly.
Thank you for your understanding. We hope to regain your trust and provide a better experience in the future.
Warm regards,
GemPages Support Team
I have been using this app on 3 of my sites so far. It's really easy to use and lets me design really nice pages. The app works perfectly. And as a bonus the support staff are very responsive and are very willing to help. I would highly recommend Gempages.
Lots of customization compared to other apps, very cheap, free trial, customer support and EASY TO USE!
great app has all what you need to build your website , excellent customer service , i would reccomend it !
The app is expensive, and it seems weird you need an app like this when already paying for shopify. BUT, the support in the app is amazing. If I have a problem on my pages they fix it within the day, which is important to my business. The app also allows me to make the website myself saving me literally thousands of dollars!
We are happy to hear that GemPages has helped to avoid designing and development costs. This was one of the primary reasons why we developed GemPages.
Also, we make customer experience and satisfaction our top priority, and your review reaffirms the hard work we put in every day.
So thanks for your kind words and we look forward to having more great experiences in the future!
GemPages is the best editor I have ever used, some things were kind of confusing at the start but once I learned how to use it correctly it became very useful. I have to give a big thanks to the customers support as well for helping me every time I had some problems so gently and quickly!
Great App! I have bought this app twice! I use this app design all my websites.
I don't know where to begin!!
The app is extremely easy to use, the interface is user-friendly and you don't even have to be a coding-geek to build amazing production-scale websites. I am so lucky to have found GemPages as I believe the utilities they provide will significantly influence my business in the most positive way possible!
The customer service they provide is unmatched and they really do strive to bring you the best service. If you think about integrating this app into your store, think not twice!!
Thank you GemPages, you've really been helpful.
I love this app ! Comfortable, easy and you can build and create all you want !!!!!! Much more better , then from competitors
Excellent pages app, the services are the best, especially Cindy and Ann.
I have asked a lot of questions, all solved.