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Do NOT install this app! I uninstalled it because it constantly didn't work. The buggyness was impossible. I spent more time trying to fix issues than anything else, and now on top of everything, even though I have installed it, Gempages continue to bill me. Shopify won't do anything, as it is 'a developer issue' and my emails to this company just get ignored. If you install this app and then don't want it (which you won't because it doesn't work properly, you will be paying for it forever. Be warned.
Dear Kelly,
We appreciate your previous positive experience with GemPages and deeply regret any frustration you've encountered recently. We're actively addressing the technical issues you've faced to enhance our platform's performance for all users.
Regarding the refund, we apologize for any confusion. We did send instructions via email, and we're committed to resolving this promptly.
Your feedback is invaluable, and we're working to improve our communication processes to better serve you.
Please refer to our previous email for refund instructions or contact our Customer Support directly.
Your satisfaction matters greatly, and we're dedicated to making this right.
Sincerely,
GemPages Customer Support Team
Awesome app! Really helpful for our store. We started using Gempages some weeks ago and we're really liking the interface and the user experience up to now.
Thanks so much for supporting us with a 5-star review. It's wonderful to hear that you are satisfied with what GemPages provides. We will continue to strive to make your experience even better moving forward.
awesome application and customer service, the app bring free. Perfect !
I used the app to build a landing page, the UX is quite intuitive. The only small thing that was confusing is how to pair a text form with a submit button to capture emails and then to create some pop up after the click.
I'd probably figure it out with a little more research, but it was non-essential at that stage, so I skipped that part.
Overall, the customer service reps are heartwarming people, helped to resolve any troubles quite fast.
Love this app, very easy to use and learn, the guys even extended my trial on request so that's a 6-star company to me. They're always responding to issues and solving them fast.
Risposta immediata, esauriente e molto chiara. Mi sono trovata davvero bene, personale cordiale e preparato. Grazie mille a tutti voi!
Grazie infinite per il tuo prezioso feedback! Siamo felici di sapere che hai apprezzato la nostra risposta immediata, esaustiva e chiara. Il nostro obiettivo è quello di fornire un servizio cordiale e preparato, quindi è fantastico sentire che ti sei trovato/a bene con il nostro team.
Ci fa molto piacere che la tua esperienza sia stata positiva e vogliamo ringraziarti per averci scelto. Se avessi bisogno di ulteriori assistenza o avessi altre domande, non esitare a contattarci. Saremo sempre qui per aiutarti.
Ancora una volta, grazie di cuore!
Super Support & Sehr gutes Plugin - hilft enorm das starre Shopify-Theme aufzubrechen & anders zu gestalten
We are delighted that you've had a 5-star experience. This is the best we could hope for! Thank you for choosing GemPages and we look forward to serving you for many years to come!
So thanks for your kind words and we look forward to having more great experiences in the future!
Cindy | GemPages Customer Success Team
The best landing page builder out there. And I have used a ton. There are always great new features added and the price is way more reasonable than more builders. Gempages has more features at a better price and is even more user-friendly. What's more is their customer service is 12/10! Super fast, helpful, clear replies. Amazing and highly recommend.
Support is absolutely terrible. Slow responses, nothing ever gets resolved. When they do work on it, they can't read instructions or simple urls and burn a day through a lack of attention to detail. Lots of headaches if you are picking up this app.
The best builder ever !
The customer support is really attentive and professional