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Mona was excellent with his helps, great software
Very helpful! Thank you, Harry!
Update: I'm working on this again 1 year later and still having similar issues. The platform is slow to load and support are not online during European business hours.
App is good but support are rarely online, or at least not online during our normal business hours in the UK. So we send report requests then do not hear back for hours. With other apps at this price and of a similar nature there is always some support around to help.
Hi Jamie,
Please accept my apologies for the recent frustration you've experienced. The GemPages Team always try our best to cover 24/7 across different timezones. Our sincerest apology if at some points you have experienced a longer waiting time due to our high volume of requests.
Please let us know your concerns, if any. We guarantee that we will do everything in our power to ensure that you are completely satisfied.
James | GemPages Customer Success Manager
Extremely satisfied with using GemPages. My website is getting so much better! When I reached out to support, I received prompt and knowledgeable assistance from Anthony. He even followed up the next day to ask if everything was going well. The responsiveness and expertise of the support team really stands out. I'm very pleased with my experience using GemPages and would highly recommend it to others.
I am incredibly satisfied with GemPages and how the app functions. The user interface is intuitive and easy to navigate, making the process of creating and customizing pages seamless and enjoyable. The range of features and flexibility it offers is truly impressive!
What stands out the most, however, is their outstanding customer support. They respond quickly, are extremely helpful, and go above and beyond to resolve any issues or answer any questions. Their dedication to providing top-notch support is evident and greatly appreciated.
Overall, I couldn't be happier with GemPages. The app is fantastic, and the customer service is exceptional. Highly recommended! 5/5 Stars!
Extra thanks to Morgen this time for solving a problem i hade!
wonderful experience with Gempage.
Absolutely amazing app don't need to hire overpriced developers on fiver or upwork anymore
It was incredibly user-friendly and reasonably priced at the beginning. However, some troublesome issues have arisen now. Here are the pros and cons of my personal experience for your reference:
There is a limitation on the number of products on the landing page.
There is a noticeable color discrepancy issue after uploading images. While it can be resolved by uploading them to the Shopify folder and then placing them on the GemPage page, it's relatively inconvenient.
I have been using it for many years, and switching would be difficult. I recommend that new users refrain from joining until the above-mentioned issues are resolved by the official team.
The customer service team is responsive and attentive, but the issues are related to the company's product
We are so delighted that you rate our support 5 Star. We strive to provide just that for all our customers. We're excited to be your companion as you watch your business growth.
EXCELLENT ATENTION
excellent