GemPages Landing Page Builder , 4,101 則評價
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This app has proven to be quite frustrating. The code of this builder is inaccurate and causes issues on the pages we construct. To exacerbate matters, the support and technical team seem to lack the necessary knowledge. It's disheartening that they appear to be uninformed and unhelpful.
Dear Shreeram,
I sincerely apologize for the frustration you've encountered with our app, and I appreciate your candid feedback. We've taken your concerns seriously and have diligently investigated the issues you flagged.
After identifying the root cause, our technical team has implemented the necessary fixes to ensure smoother functionality. We understand the importance of accurate code and the impact it has on the pages you construct.
I regret any confusion caused by our initial lack of explanation. We are committed to continuous improvement and are grateful for the opportunity to address and resolve the issues you've highlighted. Our Customer Success Manager has already been in touched with you to provide a full explanation. We hope it's clear to you about the issue.
If you have any further questions or require additional assistance, please feel free to reach out. Your satisfaction is our priority.
Best regards,
GemPages Support Team
Still getting charged even after deleting this app
We apologize for any confusion regarding the charges. We'd like to clarify that our billing system is managed by Shopify, and as a third-party app, we adhere to their policies.
We understand that your billing cycle ended on November 13, and you uninstalled the app on November 20. Unfortunately, due to the billing cycle falling into the next period, charges may have occurred after the uninstallation. We sincerely apologize for any inconvenience this may have caused.
We're here to assist you further and would appreciate the opportunity to look into the charges for you. Please reach out to us directly, and our support team will work diligently to address any concerns and provide the assistance you need.
Thank you for your understanding, and we look forward to resolving this matter for you.
Best regards,
GemPages Support Team
also so etwas von unnötig. man bietet das man beim homepage die bilder erstzen kann aber nicht mal die funktion hat die hintergrund entfernen kann.anders kann man die hintergrund nicht entfernen. wenn man mit andere app die hintergrund enfernt sieht man einfach weisses hintergrund beim gempages. und wenn man ein anderes thema esign hat also in andere farben hat sieht das nicht gut aus . verstehe die guten bewertungen überhauot nicht. standard bilder von gempage sind ohne hintergrund und eigene geht nicht
Dear Esteemed Customer,
We're sorry to hear about your experience, and we appreciate you taking the time to share your feedback.
Upon reviewing our records, we couldn't find any recent interaction from you regarding the issue you mentioned about removing backgrounds. We're unclear about the specific problem you encountered, and we'd like to assist you further.
Please reach out to our Customer Support team so we can better understand your concern and provide the necessary assistance. We're here to help resolve any issues you may be experiencing and ensure that you have a positive experience with GemPages.
We look forward to hearing from you soon.
Sincerely,
GemPages Support Team
These guys charged me for 13 months of 29.99 charges of this app after my store closed and I paused Shopify. I didn't ever uninstall it, I thought it was paused. I literally asked them in several emails to reconsider, refund only half, etc and they wouldn't budge, blaming me, their customer for not uninstalling the app.
They would only refund one month citing "fairness to all" in the refund policy".
So I logged back in and left this review. Beware
Hi Nico,
We deeply apologize for the inconvenience you've faced and appreciate your feedback. We understand your frustration regarding the unexpected charges while your store was paused but the app wasn’t uninstalled.
Our refund policy aims to be fair and transparent to all users while encouraging proactive management of subscriptions. Although we couldn't provide a full 13-month refund, we offered a one-month refund in goodwill, recognizing our shared desire for resolution.
Please know that we never intended to blame you. Your review helps us improve our communication and policies. If you have further concerns, please reach out directly.
Thank you for your understanding. We hope to regain your trust and provide a better experience in the future.
Warm regards,
GemPages Support Team
too complicated to add products and support wont respond
Thank you for taking the time to share your feedback. We sincerely apologize for any inconvenience you've experienced. We understand that adding products should be a straightforward process, and we're sorry for the complications you encountered.
We also acknowledge your frustration with our support response time. Due to a surge in inquiries, our response times were delayed, and we sincerely regret any inconvenience this may have caused.
To address this, we are actively working on expanding our support team to ensure a faster response time for our valued customers. We appreciate your patience as we make these improvements.
Our Customer Support team has already reached out to you and placed your inquiry on a priority list. We are eager to assist you further and await your response to continue providing the support you deserve.
Thank you for bringing this to our attention, and we are committed to enhancing your experience with our platform.
Best regards,
GemPages Support Team
Honestly since I've installed this app my domain stopped working. A lot of bugs and the customer service is terrible. 0 in depth explanation on how to fix it or how to set up Gempages up from A to Z. Extremely disappointed, which is very surprising considering the fact they got 4.9 stars.
Dear Shay,
We're genuinely sorry to hear about your recent experience, and we apologize for any inconvenience you've faced. We understand that encountering difficulties with your domain can be frustrating. Please note that domain-related issues often fall outside our product's scope, but we did our best to guide you through it.
GemPages can indeed have a learning curve, especially for those new to it, and we appreciate your patience as you navigate its features. Our support team is here to assist you every step of the way, and we're continuously working to improve our product to provide you with a smoother experience.
We hope you'll give GemPages another chance, and we're committed to helping you achieve your goals. Thank you for your feedback, and we look forward to assisting you further.
Best regards,
The GemPages Support Team
Do NOT install this app! I uninstalled it because it constantly didn't work. The buggyness was impossible. I spent more time trying to fix issues than anything else, and now on top of everything, even though I have installed it, Gempages continue to bill me. Shopify won't do anything, as it is 'a developer issue' and my emails to this company just get ignored. If you install this app and then don't want it (which you won't because it doesn't work properly, you will be paying for it forever. Be warned.
Dear Kelly,
We appreciate your previous positive experience with GemPages and deeply regret any frustration you've encountered recently. We're actively addressing the technical issues you've faced to enhance our platform's performance for all users.
Regarding the refund, we apologize for any confusion. We did send instructions via email, and we're committed to resolving this promptly.
Your feedback is invaluable, and we're working to improve our communication processes to better serve you.
Please refer to our previous email for refund instructions or contact our Customer Support directly.
Your satisfaction matters greatly, and we're dedicated to making this right.
Sincerely,
GemPages Customer Support Team
Horrible customer support. Once you get them on, they are helpful but it takes DAYS to get anyone to reply. I work with website builders all the time and gempages have so many issues. The platform is super unreliable and makes changes itself. This is why you need constant help from the support who are impossible to reach.
So unfortunate since the builder is very promising but any moment your live page can randomly change and stop working and thats just not realistic for a business.
Ive never had such an unreliable experience with any softwares or platforms. I really dont understand where all the 5 star reviews are coming from.
Hi Disainify,
We sincerely apologize for the inconvenience you've experienced with our customer support and the issues you've encountered while using GemPages. We truly value your feedback and understand your frustration.
We want you to know that we've taken your concerns seriously and are actively working to address the issues you've raised. Our team is dedicated to improving the reliability of our platform and ensuring that such random changes and disruptions do not occur in the future.
We also acknowledge that our response time has been slower than ideal due to our current staffing situation, and for that, we are truly sorry. We are actively working to increase our support capacity to provide quicker assistance to our valued customers like you.
We genuinely appreciate your patience and understanding during this time, and we encourage you to reach out to us again if you encounter any further issues. Your feedback helps us make GemPages a better tool for businesses, and we're committed to ensuring your experience improves.
Thank you for choosing GemPages, and we look forward to serving you better in the future.
Warm regards,
GemPages Support Team
I was testing different apps for funnel building and forgot to cancel the subscription, and they refused to give me the refund even thought I didn't use the app, I definitely recommend use funnelish it's way better
Much better than the Shopify native page editor, but the amount of bugs in the app has extensively added to the amount of time I needed to use it effectively. Although the functionality when working properly is quite robust, the bugs make it extremely frustrating to use effectively, not to mention the amount of time it takes fixing things that shouldn't need a work around.
Hi Ryan,
Thank you for your valuable feedback.
We are truly sorry that GemPages might not meet your expectations. We take great pride in our work, and our hope is always that our app would help each e-Commerce merchant accomplish their goals. Clearly this was not your experience, and we apologize.
To make this matter right, our support team has reached out to you via chat channel to identify the root causes of any bugs you encountered and the most optimal solutions to resolve them.
If you have any questions or concerns, do not hesitate to let us know, we are always here to help.
Thank you!
Thomas | Customer Success Manager