GemPages Landing Page Builder , 4,075 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its user-friendly, customizable features that allow for professional website creation without coding. Its drag-and-drop functionality and intuitive design interface are highly praised. The technical support team is recognized for their prompt, expert assistance. Some merchants have requested an A/B testing feature for tracking sales conversions. The app integrates well with Shopify and other apps, providing a comprehensive solution for enhancing online stores.
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Never got the app to work.. reached out to support twice.. never responded to an email...
Dear Esteemed Customer,
We extend our sincere apologies for any inconvenience you may have encountered. We observed that you reached out to us via email, and we promptly provided instructions while awaiting your response. It is possible that unforeseen circumstances may have led to the oversight of our email.
We value your feedback and remain committed to ensuring your satisfaction. Should you require further assistance, we encourage you to reach out to our dedicated Customer Support team, who are poised to provide the necessary support.
Thank you for bringing this matter to our attention. We appreciate your understanding and look forward to the opportunity to assist you more effectively in the future.
Best regards,
GemPages Support Team
Still getting charged even after deleting this app
We apologize for any confusion regarding the charges. We'd like to clarify that our billing system is managed by Shopify, and as a third-party app, we adhere to their policies.
We understand that your billing cycle ended on November 13, and you uninstalled the app on November 20. Unfortunately, due to the billing cycle falling into the next period, charges may have occurred after the uninstallation. We sincerely apologize for any inconvenience this may have caused.
We're here to assist you further and would appreciate the opportunity to look into the charges for you. Please reach out to us directly, and our support team will work diligently to address any concerns and provide the assistance you need.
Thank you for your understanding, and we look forward to resolving this matter for you.
Best regards,
GemPages Support Team
also so etwas von unnötig. man bietet das man beim homepage die bilder erstzen kann aber nicht mal die funktion hat die hintergrund entfernen kann.anders kann man die hintergrund nicht entfernen. wenn man mit andere app die hintergrund enfernt sieht man einfach weisses hintergrund beim gempages. und wenn man ein anderes thema esign hat also in andere farben hat sieht das nicht gut aus . verstehe die guten bewertungen überhauot nicht. standard bilder von gempage sind ohne hintergrund und eigene geht nicht
Dear Esteemed Customer,
We're sorry to hear about your experience, and we appreciate you taking the time to share your feedback.
Upon reviewing our records, we couldn't find any recent interaction from you regarding the issue you mentioned about removing backgrounds. We're unclear about the specific problem you encountered, and we'd like to assist you further.
Please reach out to our Customer Support team so we can better understand your concern and provide the necessary assistance. We're here to help resolve any issues you may be experiencing and ensure that you have a positive experience with GemPages.
We look forward to hearing from you soon.
Sincerely,
GemPages Support Team
too complicated to add products and support wont respond
Thank you for taking the time to share your feedback. We sincerely apologize for any inconvenience you've experienced. We understand that adding products should be a straightforward process, and we're sorry for the complications you encountered.
We also acknowledge your frustration with our support response time. Due to a surge in inquiries, our response times were delayed, and we sincerely regret any inconvenience this may have caused.
To address this, we are actively working on expanding our support team to ensure a faster response time for our valued customers. We appreciate your patience as we make these improvements.
Our Customer Support team has already reached out to you and placed your inquiry on a priority list. We are eager to assist you further and await your response to continue providing the support you deserve.
Thank you for bringing this to our attention, and we are committed to enhancing your experience with our platform.
Best regards,
GemPages Support Team
These guys charged me for 13 months of 29.99 charges of this app after my store closed and I paused Shopify. I didn't ever uninstall it, I thought it was paused. I literally asked them in several emails to reconsider, refund only half, etc and they wouldn't budge, blaming me, their customer for not uninstalling the app.
They would only refund one month citing "fairness to all" in the refund policy".
So I logged back in and left this review. Beware
Hi Nico,
We deeply apologize for the inconvenience you've faced and appreciate your feedback. We understand your frustration regarding the unexpected charges while your store was paused but the app wasn’t uninstalled.
Our refund policy aims to be fair and transparent to all users while encouraging proactive management of subscriptions. Although we couldn't provide a full 13-month refund, we offered a one-month refund in goodwill, recognizing our shared desire for resolution.
Please know that we never intended to blame you. Your review helps us improve our communication and policies. If you have further concerns, please reach out directly.
Thank you for your understanding. We hope to regain your trust and provide a better experience in the future.
Warm regards,
GemPages Support Team
Honestly since I've installed this app my domain stopped working. A lot of bugs and the customer service is terrible. 0 in depth explanation on how to fix it or how to set up Gempages up from A to Z. Extremely disappointed, which is very surprising considering the fact they got 4.9 stars.
Dear Shay,
We're genuinely sorry to hear about your recent experience, and we apologize for any inconvenience you've faced. We understand that encountering difficulties with your domain can be frustrating. Please note that domain-related issues often fall outside our product's scope, but we did our best to guide you through it.
GemPages can indeed have a learning curve, especially for those new to it, and we appreciate your patience as you navigate its features. Our support team is here to assist you every step of the way, and we're continuously working to improve our product to provide you with a smoother experience.
We hope you'll give GemPages another chance, and we're committed to helping you achieve your goals. Thank you for your feedback, and we look forward to assisting you further.
Best regards,
The GemPages Support Team
Do NOT install this app! I uninstalled it because it constantly didn't work. The buggyness was impossible. I spent more time trying to fix issues than anything else, and now on top of everything, even though I have installed it, Gempages continue to bill me. Shopify won't do anything, as it is 'a developer issue' and my emails to this company just get ignored. If you install this app and then don't want it (which you won't because it doesn't work properly, you will be paying for it forever. Be warned.
Dear Kelly,
We appreciate your previous positive experience with GemPages and deeply regret any frustration you've encountered recently. We're actively addressing the technical issues you've faced to enhance our platform's performance for all users.
Regarding the refund, we apologize for any confusion. We did send instructions via email, and we're committed to resolving this promptly.
Your feedback is invaluable, and we're working to improve our communication processes to better serve you.
Please refer to our previous email for refund instructions or contact our Customer Support directly.
Your satisfaction matters greatly, and we're dedicated to making this right.
Sincerely,
GemPages Customer Support Team
Horrible customer support. Once you get them on, they are helpful but it takes DAYS to get anyone to reply. I work with website builders all the time and gempages have so many issues. The platform is super unreliable and makes changes itself. This is why you need constant help from the support who are impossible to reach.
So unfortunate since the builder is very promising but any moment your live page can randomly change and stop working and thats just not realistic for a business.
Ive never had such an unreliable experience with any softwares or platforms. I really dont understand where all the 5 star reviews are coming from.
Hi Disainify,
We sincerely apologize for the inconvenience you've experienced with our customer support and the issues you've encountered while using GemPages. We truly value your feedback and understand your frustration.
We want you to know that we've taken your concerns seriously and are actively working to address the issues you've raised. Our team is dedicated to improving the reliability of our platform and ensuring that such random changes and disruptions do not occur in the future.
We also acknowledge that our response time has been slower than ideal due to our current staffing situation, and for that, we are truly sorry. We are actively working to increase our support capacity to provide quicker assistance to our valued customers like you.
We genuinely appreciate your patience and understanding during this time, and we encourage you to reach out to us again if you encounter any further issues. Your feedback helps us make GemPages a better tool for businesses, and we're committed to ensuring your experience improves.
Thank you for choosing GemPages, and we look forward to serving you better in the future.
Warm regards,
GemPages Support Team
Much better than the Shopify native page editor, but the amount of bugs in the app has extensively added to the amount of time I needed to use it effectively. Although the functionality when working properly is quite robust, the bugs make it extremely frustrating to use effectively, not to mention the amount of time it takes fixing things that shouldn't need a work around.
Hi Ryan,
Thank you for your valuable feedback.
We are truly sorry that GemPages might not meet your expectations. We take great pride in our work, and our hope is always that our app would help each e-Commerce merchant accomplish their goals. Clearly this was not your experience, and we apologize.
To make this matter right, our support team has reached out to you via chat channel to identify the root causes of any bugs you encountered and the most optimal solutions to resolve them.
If you have any questions or concerns, do not hesitate to let us know, we are always here to help.
Thank you!
Thomas | Customer Success Manager
the app slow down the website performance, and the worst thing is the the support team, firstly, they reply late, at this moment of this message, they didn't replied to message sent 3 days ago.... all thing is bad, nothing good.
if i was able to rate you with no stars i would do it.
very bad !!
Hi Ilias,
On behalf of the GemPages team, I would like to send the sincerest apologies for the experience you have been through. At GemPages, support quality is always our top priority, and we always strive to deliver the best services possible.
As for the delay you experienced in the last couple of days, this was due to our major company activities which were conducted from May 11 to May 13, 2023. During this time period, users might experience delays and the limited availability of our support agents on both live chat and email channels. This was also announced to all users via GemPages dashboard beforehand. Please refer to this screenshot for more details: https://prnt.sc/7N0r2_FOodmb.
Nonetheless, please rest assured that your ticket has been fully attended and put on high priority by our support team. We will make sure that all of your concerns will be resolved in no time.
Sincerely,
Thomas | GemPages Customer Success Team