GemPages Landing Page Builder , 4,061 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its user-friendly, customizable features that allow for professional website creation without coding. Its drag-and-drop functionality and intuitive design interface are highly praised. The technical support team is recognized for their prompt, expert assistance. Some merchants have requested an A/B testing feature for tracking sales conversions. The app integrates well with Shopify and other apps, providing a comprehensive solution for enhancing online stores.
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It started off great! NOW A NIGHTMARE stay away. The platform is full of bugs and doesn't update correctly and has caused me to shut down my website NEVER HAD A ISSUE WITH ANYONE LIKE THIS!
5 stars for a good builder but -2 stars for poor customer relations.
Good app, but seems to be under new management and the new management is not very accommodating. I signed up last year and liked the app. But then when doing some construction on the site recently, the app was inadvertently deleted. Well, turns out they have increased pricing since I installed it before and they are not willing to honour the price I was previously paying. Yes, my bad for deleting the app. But also their bad for trying to squeeze me for more money instead of keeping a happy customer happy. So, I am moving to a different builder as I am not eager to work with this team any more since they are not eager to work with me.
Janie was the only helpful person. Spoke with Chris and he gave me the wrong information which wasted my time.
There seems to be a HUGE time difference because I have been up for 2 nights talking to the support staff on the changes that needed to be made. Staff doesn't get back to you until 11pm my time.
Thankfully Janie figured out my issues and completed what I needed to have done. Without her, I would have demanded for a refund.
They used to be better,
but as the company grows, they don't tend to personal issues.
I think this is more tailored toward smaller businesses as they can lack on support when it is most needed sometimes.
Overall good interface.
Thank you for your time and honesty, your opinion is valued greatly. We are prioritizing the issue you're facing with our app, and our team is already working actively to resolve the issue.
Also, I appreciate you making us aware of your experience. We strive to provide excellent customer service in a timely manner, and I apologize for the inconvenience this has caused.
Cindy | GemPages Customer Success Team
The support is quite slow.. hopefully the support line can respond to your issues faster. Can be very confusing to set up as there is much tutorials
Love the app but support is not as advertised. They clam a 20min response and "instant" on the advanced plan but neither pan out. Waiting 3+ hrs just for install help across multiple domains.
Very useful app. It has some bugs but nothing terrible. The only major drawback is the customer support.
They reply late, they are going on vacation or being out of office all the time. Some of them don't know how to help you. That happened with me. I gave it another shot with another employee and they helped me just fine. The first one just said: "I am sure you can easily build your pages again" (I had a problem with my pages.
Thank you for your feedback!
We're happy to hear that you find GemPages helpful for building your pages, but really sorry to hear that you have got a not good experience with our support agent.
I have checked the chat log session and totally agree that our agent could provide you even more effective assistance by communicating more explicitly.
Tom, and Marc will join and continue assisting you with any concerns you have. And if you need further assistance, please don't hesitate to let us know through support@gempages.help. Our team will be there to help you with our best. We would love the opportunity to bring a better experience for you.
Thank you again!
James | Customer Success Manager
I love this app but for some reason my themes be messing up every time i switch from desktop to phone and its really annoying please fix it asap
Pretty cool app but didn't liked the costumer care it feels like they almost don't want to help you
The app whas not right for me but everyone was very friendly and helpful. I expected a little bit more user friendly. Thank you.
Dear valued customer,
Thank you so much for your constructive feedback. It’s also exactly what we’re working on to improve the customer experience and get the best out of the app to create high-converting and beautiful-looking online stores.
I hope you can see the major improvements which will happen soon enough in the app and our services.
Best regard,
James
Customer Success Manager