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I’ve started using GEMX for A/B testing, and it’s been a game changer. Being able to test different layouts and ideas on product pages before investing time and money into permanent changes is invaluable. It takes the guesswork out of optimization and lets you make data-driven decisions with confidence.
If you’re serious about improving your conversion and speeding up your marketing execution, GEMPages + GEMX is a powerful combo. Highly recommend!
Tracking is inaccurate even after 24 hours. The app doesn't collect data on orders or visitors at all. I wasted two days testing only to see results that make no sense and don't match reality.
Support doesn't exist. The support app itself doesn't even work. No way to get help, no responses, nothing.
Stay away from this app.
Hello bloombelle,
We’re truly sorry for the frustrating experience you’ve had, especially with tracking and being unable to reach our support team.
There was an issue affecting the support widget which may have prevented you from contacting us at the time, and we sincerely apologise for this inconvenience. Please rest assured that your data tracking and experiment results are still being recorded within the app.
Our team has already reached out to you via email to assist further. Kindly check your inbox when you have a moment and reply to us so we can continue supporting you and review the tracking concerns in detail.
We’re here to help and would really appreciate the opportunity to make this right for you.
Kind regards,
Auri
GemX Customer Support Manager
Great app!
The best part is the support. They’re responsive and genuinely cares about solving your problems.
I would like to give a big shoutout to Sage! He did an excellent job as a support representative in the Gem X app. He quickly identified my issue and resolved it efficiently. The service was friendly, professional, and very reliable. Thank you for the great support!
great app
Hello Farr East,
Thank you for taking a moment to share your feedback. We are glad to hear that GemX has been a great app for you and that your experience so far has been positive.
Should you ever want to explore more features or need help along the way, our team will always be happy to assist whenever you reach out.
Auri
GemX Customer Success Manager
reply direclty and explaining everything in details. best support ever
Sage did an amazing job helping me!
very funtional app nad very good support
Hello Klivlo,
Thank you for taking the time to share your feedback. We are glad to hear that you find GemX functional and that our support team has been helpful during your experience with the app.
Our goal is always to make experimentation simple while ensuring merchants receive reliable assistance whenever they need it.
If any questions come up as you continue using GemX or if you would like help exploring more features, please feel free to reach out and we will gladly assist.
Auri
GemX Customer Success Manager
This A/B testing app is a game-changer! Super easy to set up, intuitive to use, and delivers clear insights. We've seen a noticeable increase in conversions by testing product titles, images and funnels. Highly recommended for any serious Shopify store owner.
Hello shinie,
Thank you for the fantastic feedback. We are really glad to hear that GemX has been a game-changer for your store and that setting up experiments has been smooth and intuitive for you.
It is especially great to know that testing product titles, images and funnels has already helped improve your conversions. Helping merchants gain clear insights and make confident decisions is exactly what we designed GemX for.
If you ever want to explore more testing ideas or need any assistance along the way, please feel free to reach out. Our team will always be happy to help.
Auri
GemX Customer Success Manager
Great app together with Gempages. Previously we were using external websites for A/B testing and this is much more smooth.
Only reason I'm not rating 5/5 is because I'm missing some features like declaring variant winner, but it's supposed to be released soon.
Hello SwedishBalance,
Thank you for the thoughtful review and for using GemX together with GemPages. We are very happy to hear that the testing experience feels smoother compared with external A/B testing tools.
We also truly appreciate your feedback about declaring a variant winner. Suggestions like this are extremely valuable and help our team prioritise improvements that make experimentation even more efficient.
Whenever you would like guidance on running tests or exploring upcoming features, please feel free to reach out. We will always be here to support you.
Auri
GemX Customer Success Manager
