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Sage was very helpful and he came to me with solutions straight away. :)
Fast and effective support.
App does what it say it does:)
Great help from Sage! He explained everything very clear to help me get my business to the next level!
Great support, Sage was awesome and quick with his replies!
Tracking is inaccurate even after 24 hours. The app doesn't collect data on orders or visitors at all. I wasted two days testing only to see results that make no sense and don't match reality.
Support doesn't exist. The support app itself doesn't even work. No way to get help, no responses, nothing.
Stay away from this app.
Hello bloombelle,
We’re truly sorry for the frustrating experience you’ve had, especially with tracking and being unable to reach our support team.
There was an issue affecting the support widget which may have prevented you from contacting us at the time, and we sincerely apologise for this inconvenience. Please rest assured that your data tracking and experiment results are still being recorded within the app.
Our team has already reached out to you via email to assist further. Kindly check your inbox when you have a moment and reply to us so we can continue supporting you and review the tracking concerns in detail.
We’re here to help and would really appreciate the opportunity to make this right for you.
Kind regards,
Auri
GemX Customer Support Manager
I’ve started using GEMX for A/B testing, and it’s been a game changer. Being able to test different layouts and ideas on product pages before investing time and money into permanent changes is invaluable. It takes the guesswork out of optimization and lets you make data-driven decisions with confidence.
If you’re serious about improving your conversion and speeding up your marketing execution, GEMPages + GEMX is a powerful combo. Highly recommend!
Incredible app, super super easy to test within it and its got everything you need. The support is even BETTER
reply direclty and explaining everything in details. best support ever
Great app!
The best part is the support. They’re responsive and genuinely cares about solving your problems.
Great app together with Gempages. Previously we were using external websites for A/B testing and this is much more smooth.
Only reason I'm not rating 5/5 is because I'm missing some features like declaring variant winner, but it's supposed to be released soon.
Hello SwedishBalance,
Thank you for the thoughtful review and for using GemX together with GemPages. We are very happy to hear that the testing experience feels smoother compared with external A/B testing tools.
We also truly appreciate your feedback about declaring a variant winner. Suggestions like this are extremely valuable and help our team prioritise improvements that make experimentation even more efficient.
Whenever you would like guidance on running tests or exploring upcoming features, please feel free to reach out. We will always be here to support you.
Auri
GemX Customer Success Manager
