รีวิว (19)
จำกัดการแสดงผล
-
ตามคะแนน
Fast and effective support.
App does what it say it does:)
Great support, Sage was awesome and quick with his replies!
Tracking is inaccurate even after 24 hours. The app doesn't collect data on orders or visitors at all. I wasted two days testing only to see results that make no sense and don't match reality.
Support doesn't exist. The support app itself doesn't even work. No way to get help, no responses, nothing.
Stay away from this app.
Hello bloombelle,
We’re truly sorry for the frustrating experience you’ve had, especially with tracking and being unable to reach our support team.
There was an issue affecting the support widget which may have prevented you from contacting us at the time, and we sincerely apologise for this inconvenience. Please rest assured that your data tracking and experiment results are still being recorded within the app.
Our team has already reached out to you via email to assist further. Kindly check your inbox when you have a moment and reply to us so we can continue supporting you and review the tracking concerns in detail.
We’re here to help and would really appreciate the opportunity to make this right for you.
Kind regards,
Auri
GemX Customer Support Manager
I’ve started using GEMX for A/B testing, and it’s been a game changer. Being able to test different layouts and ideas on product pages before investing time and money into permanent changes is invaluable. It takes the guesswork out of optimization and lets you make data-driven decisions with confidence.
If you’re serious about improving your conversion and speeding up your marketing execution, GEMPages + GEMX is a powerful combo. Highly recommend!
Incredible app, super super easy to test within it and its got everything you need. The support is even BETTER
reply direclty and explaining everything in details. best support ever
Great app!
The best part is the support. They’re responsive and genuinely cares about solving your problems.
I would like to give a big shoutout to Sage! He did an excellent job as a support representative in the Gem X app. He quickly identified my issue and resolved it efficiently. The service was friendly, professional, and very reliable. Thank you for the great support!
Sage did an amazing job helping me!
This A/B testing app is a game-changer! Super easy to set up, intuitive to use, and delivers clear insights. We've seen a noticeable increase in conversions by testing product titles, images and funnels. Highly recommended for any serious Shopify store owner.
Hello shinie,
Thank you for the fantastic feedback. We are really glad to hear that GemX has been a game-changer for your store and that setting up experiments has been smooth and intuitive for you.
It is especially great to know that testing product titles, images and funnels has already helped improve your conversions. Helping merchants gain clear insights and make confident decisions is exactly what we designed GemX for.
If you ever want to explore more testing ideas or need any assistance along the way, please feel free to reach out. Our team will always be happy to help.
Auri
GemX Customer Success Manager
