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根據評分
I’ve started using GEMX for A/B testing, and it’s been a game changer. Being able to test different layouts and ideas on product pages before investing time and money into permanent changes is invaluable. It takes the guesswork out of optimization and lets you make data-driven decisions with confidence.
If you’re serious about improving your conversion and speeding up your marketing execution, GEMPages + GEMX is a powerful combo. Highly recommend!
Tracking is inaccurate even after 24 hours. The app doesn't collect data on orders or visitors at all. I wasted two days testing only to see results that make no sense and don't match reality.
Support doesn't exist. The support app itself doesn't even work. No way to get help, no responses, nothing.
Stay away from this app.
Hello bloombelle,
We’re truly sorry for the frustrating experience you’ve had, especially with tracking and being unable to reach our support team.
There was an issue affecting the support widget which may have prevented you from contacting us at the time, and we sincerely apologise for this inconvenience. Please rest assured that your data tracking and experiment results are still being recorded within the app.
Our team has already reached out to you via email to assist further. Kindly check your inbox when you have a moment and reply to us so we can continue supporting you and review the tracking concerns in detail.
We’re here to help and would really appreciate the opportunity to make this right for you.
Kind regards,
Auri
GemX Customer Support Manager
Great app!
The best part is the support. They’re responsive and genuinely cares about solving your problems.
I would like to give a big shoutout to Sage! He did an excellent job as a support representative in the Gem X app. He quickly identified my issue and resolved it efficiently. The service was friendly, professional, and very reliable. Thank you for the great support!
great app
Hello Farr East,
Thank you for taking a moment to share your feedback. We are glad to hear that GemX has been a great app for you and that your experience so far has been positive.
Should you ever want to explore more features or need help along the way, our team will always be happy to assist whenever you reach out.
Auri
GemX Customer Success Manager
reply direclty and explaining everything in details. best support ever
Sage did an amazing job helping me!
Very easy to use and the analytics are presented in a good and understandable way. Especially the support is amazing. They are very kind and willing to support every request.
Good day VitaNox,
Thank you very much for your thoughtful review. We are delighted to know that you find GemX easy to use and that the analytics help present your data in a clear and understandable way.
It also means a lot to hear that our support team has been helpful and kind. Feedback like this truly motivates the team to keep delivering the best assistance possible.
If any questions come up while you continue using GemX, please do not hesitate to reach out. We will always be ready to help whenever you need us.
Auri
GemX Customer Success Manager
easy setup, good support. Heatmaps would be great!
Hello Heldenzimmer,
Thank you for the great feedback. We are happy to hear that the setup process was smooth and that our support team could assist you along the way.
We also appreciate your suggestion about heatmaps. Insights like this are very valuable for us as we continue improving GemX and exploring new ways to enhance analytics and experiment insights.
Should you need any help while running your tests, our team will gladly assist you whenever you reach out.
Auri
GemX Customer Success Manager
very funtional app nad very good support
Hello Klivlo,
Thank you for taking the time to share your feedback. We are glad to hear that you find GemX functional and that our support team has been helpful during your experience with the app.
Our goal is always to make experimentation simple while ensuring merchants receive reliable assistance whenever they need it.
If any questions come up as you continue using GemX or if you would like help exploring more features, please feel free to reach out and we will gladly assist.
Auri
GemX Customer Success Manager