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This app Destroyed our website SEO. By doing redirect from US trafic to our second store. All the US page took paternity on our EU Website store.. So all our SEO Page from our official EU store started to being unidexed grom the GSC... We lost lot of trafic from our organic google trafic because our google page didn't exist anymore now it takes months to get our pages approved and reindexed to google and at the same top positions... Couldnt even get refund while we lost thousand of sales because of this. Hopefully we now saw it was caused by the app now we start to get our page back little by little..
Hello There,
I’m really sorry to hear about your experience with the app, and I appreciate you bringing this to our attention.
Regarding the SEO concerns, I want to reassure you that the app does not redirect search engine bots. This has been a core feature since day one.
Major search engine bots—such as Google, Apple, Bing, and Yandex (among others)—are excluded by default. You can find the full list of excluded bots in this article:
https://help.spicegems.com/geoip-country-redirect/country-redirect/faqs/list-of-search-engine-crawlers-excluded-by-the-app
As for your specific issue, our senior engineer has reached out to you and will be happy to assist further.
-Ankit
Co-Founder, SpiceGems
I used this app to block China, but my analytics still show daily visits from China viewing my products. My shop is small (usually under 10 visits/day), yet for the past 3–4 months it’s jumped to 50+ visits/day, with over 90% from China. The developers said this is “normal” and suggested blocking them from analytics in Shopify, but many days I see no traffic from anywhere else — only China. If China is blocked, how are product pages being viewed from China DAILY? It doesn’t add up. I wouldn’t recommend paying for this app.
Amazing customer service, very quick and helpful!! The app is great, I highly recommend!
Great support!
good customer service. Good app for those brands doing business in many markets.
Great support team; technically they are very strong
The support team is highly exceptional. I wasn't able to set up my redirects for the US version of my product, and they quickly resolved it.
Customer for life now. Great job guys
This app is very useful for a company like ours that has many global sites. It also has a whitelist function, which is important for checking from overseas offices.
Amazing support solving a couple of challenging situations.
Spice Gems has always been super responsive with any support ticket or email I send them and their app works perfectly. We use a couple of their apps and their customer support is second to none. 100% Recommend!