Avis (96)

Note globale
4,7
Nombre d’avis par note
  • 92 % des avis sont des avis à 5 étoiles
  • 3 % des avis sont des avis à 4 étoiles
  • 0 % des avis sont des avis à 3 étoiles
  • 1 % des avis sont des avis à 2 étoiles
  • 4 % des avis sont des avis à 1 étoiles
23 janvier 2017

The support is slow (24 hours) to get responses as they are in india. The automatic redirect was very slow (3-5 seconds) which didn't work for our customer experience. Tried for a week to get it working with no luck.

Dish Du Er
Canada
Environ un mois d’utilisation de l’application
4 juillet 2024

Great working app - Fast and kind support!

Elfbar600 Official
Allemagne
Environ 3 heures d’utilisation de l’application
28 mars 2023

Easy to set up and customize. Has all the features I need. Support is super responsive too. Been using it for a few months and very satisfied with it.

Barumba Play™
Canada
3 mois d’utilisation de l’application
15 décembre 2022

It works and I really appreciate the "IP whitelist" option, so I can still enter all my sites without being redirected.

Support team is also there for you. Thanks for your help.

Bijoux Indiscrets
Espagne
Plus de 3 ans d’utilisation de l’application
Modifié le 24 octobre 2021

Super satisfied with this app and support! I thought it was going to be a pain to have the pop up and integration right in my stores, but the support team solved all my issues and delivered everything I asked for. Thank you!

Assolari
Royaume-Uni
7 jours d’utilisation de l’application
28 mai 2021

I am using this app in 6 different stores. I am really happy with the service and the functionality of the application. Easy to use and works smoothly.

Doenvang-uk
Émirats arabes unis
10 mois d’utilisation de l’application
24 mars 2021

Really easy to use app, redirects between my 2 stores perfectly and goes from product page to product page etc rather than just going to the default home page. Also very handy to have the GDPR pop up included in the same app!

LacunaFit
Royaume-Uni
Environ un mois d’utilisation de l’application
17 décembre 2020

We have 4 different websites (for spain, France, USA and anotherone for other countries).
I used this app for a long time to lead the users to the correct website. We suddenly experienced some issues and the support team helps us solving them immediately and they've been also very kind.
I recommend this app to anyone in need to redirect their users according to their location ;)

Bijoux Indiscrets FR
Espagne
Plus d'un an d’utilisation de l’application
2 juin 2020

Have a problem when use it and it solve quick by a developer team, great customer support! thank you Salman!

Dominatejakarta
Indonésie
1 jour d’utilisation de l’application
Modifié le 26 février 2020

We were having issues with our previous redirect - stumbled upon this app and are so happy we did! Working flawlessly so far :) Super helpful customer service as well!

Barefoot Venus USA
Canada
20 jours d’utilisation de l’application
31 décembre 2019

We have installed this app on our two stores one serving the UK and Europe one the USA, I can say that the level of support from Spice Gems has been outstanding. I detailed what we required and they have installed and customised their app on both our stores giving us exactly what we wanted. We use the Debut theme with Spotifys multi currency and Spice Gems even installed a snippet so our UK and Europe store automatically displays the correct currency depending on the customers location. 5 stars service and support.

Lucy Bee Beauty
Royaume-Uni
4 jours d’utilisation de l’application
9 décembre 2019

SpiceGems support is super fast and detailed. I am satisfied in every sense. I recommend everyone to work with them!

DUAL GmbH
Allemagne
7 mois d’utilisation de l’application
26 juin 2019

I had this running on 3 different sites and I thought it was good until the problems starting happening. The reason I left a 1 star, absolutely no way to chat or get help besides sending an email.

RedEye Rhino
États-Unis
Environ une heure d’utilisation de l’application
Spice Gems a répondu 27 juin 2019

Hello Charles,

Thank you for sharing your feedback.

I am sorry to see that you had trouble with the app.

I checked with my support team and we responded to your query within 12 hours of receiving it. We received the query at 1:03 AM IST and responded to it at 12:05 PM IST

Pls note that we are based in India and there might be a slight delay in communication due to the time zone difference.

We currently offer email support and try our best to resolve all the queries quickly and efficiently. If you plan to reinstall the app, simply reach out to us and we will make sure that it works for you.

Regards,
Ankit
Co-Founder, SpiceGems

31 mai 2019

Amazing app, their support team is EVEN better! Outstanding and definitely recommended. Has helped with my conversions immensely

FOREVA WATCHES
États-Unis
Environ 4 heures d’utilisation de l’application
3 mai 2019

Super easy to install and set up the redirect. The ability to speed up the redirect has been very helpful. Would highly recommend this app

Brooklyn Body Co
Australie
9 jours d’utilisation de l’application
28 mars 2019

The app works good and the support is great, quick and helpful. Definitely worth a try if you are looking for such an app. Cheers!

TruBlue Europe | Official Webshop
Pays-Bas
Plus d'un an d’utilisation de l’application
20 février 2019

One of the great apps for country redirect we are really happy and using this on our three different shopify sites

Loversanddriftersclub
Australie
2 mois d’utilisation de l’application
18 janvier 2019

Great app! Works well, and the added features to speed up the redirect are top-notch. Fantastic customer service!

Schaf Skin Care - USA
Canada
5 jours d’utilisation de l’application
Modifié le 17 septembre 2018

The app is pretty straight forward to setup, I'm not very tech savy so I had to reach their support a couple of times. They even helped me costumize the look and feel of the banner.

Love Powered Co.
Canada
4 jours d’utilisation de l’application
14 août 2018

App works for our international websites. The support team is also great and very helpful. They have resolved all my queries and guided me through the application.

Customisation is good, however we use auto redirect for each specific website.

Mawu Eyewear
États-Unis
3 mois d’utilisation de l’application
Modifié le 11 août 2018

EDIT: another language related app was to blame for the wrong redirect. Fast support, and it works now.

* Automatic redirect works fast if one changes some code lines, else it is slow.
* We experienced that the redirect sometimes was wrong, sending people in Norway to the international store.

To elaborate on the wrong redirect, it only seems to happen the first time someone enters the page, the next time the redirect is correct. But for example in private mode, it gets it keeps getting it wrong.

** Having the app at multiple stores(we longer have that setup) lead to bouncing back and forwad between the stores.

It works pretty much as described, but a little buggy and slow, nice to have an option to do automatic redirect or manual.

A nice feature would be exclusive redirect. So that we do not have to list up many countries to say that all countries except X will be sent to our international site.

Famme Sportswear
Norvège
Environ 2 mois d’utilisation de l’application
16 juillet 2018

Excellent customer service! We use it for our Australian website and it works really well. We had no idea how to design the pop up banner and the team was super helpful with us!

Taikka
Royaume-Uni
20 jours d’utilisation de l’application
30 avril 2018

Thank you for this app! Really helped in our situation in order to direct customers to the right store between our US and CAD sites.

Woodlot Usa
Canada
2 mois d’utilisation de l’application
17 avril 2018

Great tool and even better customer support! GeoIP is perfect for brands with stores in multiple countries.

Babel Alchemy
Émirats arabes unis
7 jours d’utilisation de l’application
5 mars 2018

This is a great app for directing customers to duplicate sites. However I think it would be a handy feature if I could see how many times the redirect is used by my customers

Fashion Genie Boutique
Royaume-Uni
7 mois d’utilisation de l’application
Modifié le 22 décembre 2017

It works great. And it's easy to set up!

Elsa Rose Swimwear Us
Suède
5 jours d’utilisation de l’application
12 octobre 2017

I highly recommend this app. Works 100% as it should. Tech support is fabulous if you have issues, I got an answer 15 minutes after my ticket was submitted.

Districteight Vn
Viêt Nam
8 jours d’utilisation de l’application
12 octobre 2017

Great App, easy to set-up and use, and does exactly what we need it to do. Also the team at GeoIP gave us great support when needed!

Tillyandjasperuk
Royaume-Uni
3 mois d’utilisation de l’application
6 septembre 2017

Great app and very easy to set up. The team at GeoIP helped me a very quick! Thanks

Black 1498046951
États-Unis
Environ 18 heures d’utilisation de l’application
25 juillet 2017

Great app easy setup great support form the team!

Kyonapp
Islande
9 jours d’utilisation de l’application
12 juin 2017

The team at GeoIP helped me set up and deploy relative redirects for two shopify instances as well as speed up the redirect speed.

I am happy.

Wolf Maiden
Afrique du Sud
6 mois d’utilisation de l’application
9 avril 2017

Awesome app! works as described. We ran into a minor issue with the app but that was addressed by the support team within a couple of hours and resolved immediately :)

Final War Tcg Global
Australie
4 mois d’utilisation de l’application
27 mars 2017

Very easy to use and great support. Thank you for you're help, the app is highly recommended.

Byron Bond
Royaume-Uni
3 jours d’utilisation de l’application