評價 (121)

整體評分
4.9
各級評分數量
  • 93% 的評分為 5 顆星
  • 2% 的評分為 4 顆星
  • 0% 的評分為 3 顆星
  • 1% 的評分為 2 顆星
  • 3% 的評分為 1 顆星
2022年7月1日

Having issues getting set up. Have tried to contact support multiple times but am being blocked by 'prove your human' test which isn't fully displayed on the screen so I can't see what I'm supposed to answer. I don't have another way to contact support so can you please respond to me here as I'm having issues getting the app to work.

Inessa
英國
使用應用程式 6個月
Spice Gems 已回覆 2022年8月12日

The merchant contacted us shortly after posting the review. The team has addressed all the queries raised by the merchant.

2020年7月24日

Spice Gems team has been very helpful in setting up their app for both my stores. They're quick and professional. I recommend the app

AYNI Treasures Europe
美國
使用應用程式 5天
2017年8月5日

Helped us set up our redirects for 2 stores. Very quick response rate for trouble shooting. Very helpful. Would definitely recommend.

Lilly And Lime
澳洲
使用應用程式 3個月
2017年3月19日

So far I am very satisfied with this tool. I tried Geolizr and two other IP redirect tools (to direct people to Canadian and US versions of my website), and so far this tool is the only one that worked exactly as I wanted it to. It is the only one I could find that works on mobile. I wanted to change the color of the Yes and No buttons as well as the font and their development team provided me with the Custom CSS in less than 24 hours. My only suggestion would be for the tool to come pre-installed with the CSS so that shop owners could immediately change these options, without bugging the dev team. Overall great tool!

Rocky Mountain Barber Canada
加拿大
使用應用程式 2天
2017年1月23日

The support is slow (24 hours) to get responses as they are in india. The automatic redirect was very slow (3-5 seconds) which didn't work for our customer experience. Tried for a week to get it working with no luck.

Dish Du Er
加拿大
使用應用程式 大約1個月
2020年6月2日

Have a problem when use it and it solve quick by a developer team, great customer support! thank you Salman!

Dominatejakarta
印尼
使用應用程式 1天
2020年3月6日

App redirects quickly. Fast customer service had us up and running the same day. Thank you!
Cheers
Michael

boto swimwear
加拿大
使用應用程式 大約21小時
2020年3月4日

The app works great, helps us redirect traffic from our stores in two countries.
When we asked for sorry they responded in a fast manner.
Cheers

FRACTEL
澳洲
使用應用程式 大約16小時
2019年8月14日

It's a pretty basic app, but it has been working well so far. Support was fast when needed so we are happy with the set up.

kencko
美國
使用應用程式 8天
2019年6月26日

I had this running on 3 different sites and I thought it was good until the problems starting happening. The reason I left a 1 star, absolutely no way to chat or get help besides sending an email.

RedEye Rhino
美國
使用應用程式 大約1小時
Spice Gems 已回覆 2019年6月27日

Hello Charles,

Thank you for sharing your feedback.

I am sorry to see that you had trouble with the app.

I checked with my support team and we responded to your query within 12 hours of receiving it. We received the query at 1:03 AM IST and responded to it at 12:05 PM IST

Pls note that we are based in India and there might be a slight delay in communication due to the time zone difference.

We currently offer email support and try our best to resolve all the queries quickly and efficiently. If you plan to reinstall the app, simply reach out to us and we will make sure that it works for you.

Regards,
Ankit
Co-Founder, SpiceGems