Geolocation , 302 avaliações
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We've Geo location on our site for about 2 months now. Unfortunately it doesn't seems to be working. It has not showed up in my personal browsers since the initial install, and we've had some customers confused about the currency they made their purchases in, so I'm guessing it's not showing up for them either. Good idea, but needs to work.
Hey The Potters Boards,
Thanks for your feedback. Geolocation app only shows suggestion based on the IP address of the visitor. If you were browsing your store from your home country, then the recommendation may not be triggered.
You also seem to be using another currency conversion app which automatically sets currencies and may interfere with how Geolocation works. Feel free to reach out to Shopify Support for assistance. If you already have a support ticket, please let us know and we will follow up on our end.
Thanks,
Geolocation team
We don't ship to some countries because of various tax issues. Unfortunately I made the assumption that being a Shopify developed app, that it would also know which countries were available. Some folks saw the popup saying "Store ships to your country!", and were really upset when there were no shipping options. Settings also don't allow us to choose which countries are available. Please make this update to choose countries! I never should have allowed it to auto-install. :(
Hi there, if you don't ship to a country or region, please remove this from your Shopify Payments settings (Settings --> Payments --> Manage). For example, you have Austria (EUR) enabled in your payments settings, but no shipping rates for Austria. Ensuring that your countries/regions in payment settings match your shipping zones will avoid what you have mentioned from happening.
Thank you for your feedback, however! We are constantly looking to improve this process and will be making this easier in the future.
I want to try this app. But can I know that why I can't install in my store? can you help me? thanks.
Hi Snaps Tool,
Geolocation only works if you’re selling in multiple languages or multiple currencies with Shopify Payments.
See these guides for more detail:
- https://help.shopify.com/en/manual/payments/shopify-payments/multi-currency
- https://help.shopify.com/en/manual/sell-online/multilingual-online-store
— Geolocation team
I really need to be able to disable the popup, please advise me how i can do so. I might have to just delete it altogether.
What are the implications to my store if i delete it?
thanks in advance
Hi, you can disable the pop up in the app be deselecting "Show recommendations."
I've tried several times to load this app to my site but I keep getting a message that says it can't be loaded because of an issue with cookies. I've enabled cookies and still get the message. Please advise!
llevo 10 minutos tratando de instalarla pero es muy complejo de hacer, y el soporte que me brindan muy malo
I don't know if it's something I am not getting right. I installed the app, then goes to vmy website to give it a try on what customers will experience. Unfortunately when I choose a language, the only thing that changes is the theme language. Contents such as text, product titles etc still stays in English bwhich is my store default language. So I wonder how this app is of help to customers speaking other languages. Is there a way out?
Hey Travelers Mile Luggages,
Geolocation app prompts customers to switch to your local language. It is not meant to be used with one of the translation apps that are compatible with Shopify's store languages feature. You can learn more about these apps at https://help.shopify.com/en/manual/sell-online/multilingual-online-store
If you face any issues, please reach out to Shopify support and we would love to help.
- Geolocation team
The recommendation isn't showing in the header, only the little selector button at the base of the page (kind of useless down there). Is it because I already have a header bar?
Hey The Happy Jack Co,
We can see the recommendation in the header on your store. You may not be seeing this because it is based on the IP address of the visitor.
- Geolocation team