Geolocation , 389 รีวิว
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not working for more than a month, this app is not detecting from where the customer is coming from, popup is not working alsol
Hi there, we can't see anything wrong with the pop up on your site, it looks to be working as expected when we visit your site (image here: https://screenshot.click/29-40-ap94j-cckr9.png). When testing, if you are located in your store's default country/language, no recommendation will appear (since there is nothing to change), and this may be what you are experiencing? You can test with a free VPN or using the in-app preview.
No support from shopify , My store slowed and flagged by google .
From the day the slowness was observed there were 2 apps installed 1 which is this geolocation app and another from different developer . I am in touch with developer for other app and they are troubleshooting their end .
However shopify has provided no support to rule out geolocation app is not also affecting our speed score so it looks like it is better to download apps from other developers in Shopify as at least they will troubleshoot their own app.
Application doesn't work, Shopify doesn't care, I just asked them to help me because the geolocation is not working proprelty and except being nice and full of fluff, they couldn't help
great.
WHY can we NOT customize this popup? I need to customize it. Implement more features pls, otherwise 1 star only.
The new version of the App includes a pop-up that appears to each visitor with a fix text that can not be changed, saying: "This shop sends to (your country), check alternatives to shipping (your country)" First of all we are not a shop, we are a educational institution. Second, we sell digital products (courses), so our customers do not need to "receive" nothing. It is a must for us to edit the text that appears in the popup to write what applies to our business. ¿When will you allow it? Thank you.
Hi there, thank you for this feedback. We have heard similar pieces of feedback from other merchants, and while this has been built with physical products in mind at the moment, we will be looking at how we can expand this into other products like digital/subscriptions in the future.
I have only 2 countries set up in my checkout settings, when I activated this app I had it tested in other countries other than those that I have set, yet it still has that welcome message assuring the visitor that we ship to their country, which we don't!! This confusion can lead to bad reviews!! Please fix!!
It is very frustrating for users. The X button should not trigger the "Continue" action. When they click on the X it is because they don't want to change their language, however, the component triggers the language change, and the whole page refreshes, which is annoying for users that live abroad.
Not able to customize the content or anything. Also can not set up geo-based content. So no use in using this app.
I used to like this app when it was a discreet selector. Now a giant annoying pop up. Very disappointing change
Hi Jacqueline, this change was made after we tested the pop up and found that it improved conversion rates, and also improved the rate at which customers check out in their local currency. Sorry the change is not to your liking, we have a range of other apps that work with Shopify Payments which might be to your liking! https://apps.shopify.com/collections/apps-that-work-with-shopify-payments
I cannot get this app to work. It tells me I need to set up countries/regions to use it, but these are greyed out? The help page does not help at all.
Hi there, thanks for your comments. Using the Geolocation app is supported for merchants using Shopify Payments - if you are unable to select multiple countries/regions or they are greyed out, it sounds as though you are using another gateway. If this isn't the case please feel free to reach out to us and we can help!