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I really like how the app works and detects where my customers are from. It integrates with the theme very well and detects the colors automatically. BUT, for me there is one thing that is missing. I can't change the text in the pop-up. My company sells services so we don't actually ship anything, but the pop-up says we do ship to a couple of countries, so this is confusing to our customers.
NEIGHBORHOOD ONLINE STORE
What is it in console ? Failed to execute 'postMessage' on 'DOMWindow': The target origin provided ('https://geolocation-recommendations.shopifycloud.com') does not match the recipient window's origin ('https://*******').
How do we use Shopify's native multi-currency solution so customers can check out in their local currency?
Hi there, please follow these steps: https://help.shopify.com/en/manual/payments/shopify-payments/multi-currency/setup
For some reason, the popup doesn't appear on my site, is there a way i can fix this issue? Or can you help me with that?
The app will only provide a pop up recommendation when a customer is visiting from another country that you have enabled in your payments settings. If you are visiting from your home country, there is nothing to recommend since you are in the default location. When I browse from the United States for example, the pop up is working as expected: https://screenshot.click/12-17-qnuit-ct0a8.png
1/ The language button locates at the bottom is hard to discover, not user friendly. Please provide options of location, otherwise move it to the top near search button as most websites do.
2/ The pop up recommendation box is A/ does not make sense. non-english speakers will not understand the recommendation box instruction when first enter the website, if it is set to English. Vice versa, english speakers do not understand the instruction if set to non-english. Why not just display language options (write in their own language) for visitors to chose, simple and straight forward. B/ too big. please provide size options to match the website style. 3/ regarding the problem of pt 1, you may add a remark at the pop up box to tell customer there is a language option box at the footer so they can switch to other language whenever they need.
Thanks for your feedback! Firstly, recommendations appear in the visitors preferred language. E.g. if your site defaults to English but has German as an option, a native German speaker will see the recommendation to switch languages in German as well.
Secondly, your feedback around position of the selectors is valid. Because this app does not change your theme code, we are limited where we can place the selectors. We would suggest customizing your own selectors with the help of an expert to put them in the header: https://shopify.dev/tutorials/customize-theme-support-multiple-currencies
AB Crystal Collection
Wrong conversion in my shop
CAD to USD is wrong. when I change options in a sku the conversion changes as well
Hi there! I am looking at your products and I cannot see anything amiss with your prices. For example, your Personalized keychain (abcrystalcollection.com/products/keychain) is $29.99USD. The exchange rate to CAD is 1.294727, and your prices are rounded up to the nearest dollar. 29.99 * 1.294727 = $38.83, which is $39CAD after rounding. This is the CAD price on your website. If we can help you please don't hesitate t reach out! We appreciate your reviews and feedback.
Would be great if you could make the text customisable on the pop up so we can personalise it. I am looking for alternatives as it's very abrupt & doesn't suit my store.
Thanks so much for your feedback. We will be looking at ways we can improve this in the future.
I would like to be able to customise the text in the popup, also it always opens in a new tab which I would like to not do
I just installed the app. The app does not show all shipping countries from the shop. How do I proceed?
Hi there - please ensure you have all your shipping countries enabled in payments settings under countries/regions as well. We are making improvements to this area so you do not have to set this twice.
The Needle Store
It's not showing all the countries that I sell to, it's missing a number of them. Can you help? Not sure how to get technical support with this app??
Hi there, the app displays all the countries/currencies that you have enabled in your payments settings under Shopify Payments. Please ensure they are all enabled there.