Geolocation

Geolocation | Reviews

by Shopify

Boost global sales with country and language recommendations.

2.3 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.

  • 5 of 5 stars
    23% of ratings are 5 stars
  • 4 of 5 stars
    6% of ratings are 4 stars
  • 3 of 5 stars
    20% of ratings are 3 stars
  • 2 of 5 stars
    9% of ratings are 2 stars
  • 1 of 5 stars
    41% of ratings are 1 stars

All reviews

1 - 10 of 34 reviews

Cryptogram

I really like how the app works and detects where my customers are from. It integrates with the theme very well and detects the colors automatically. BUT, for me there is one thing that is missing. I can't change the text in the pop-up. My company sells services so we don't actually ship anything, but the pop-up says we do ship to a couple of countries, so this is confusing to our customers.

NEIGHBORHOOD ONLINE STORE

What is it in console ? Failed to execute 'postMessage' on 'DOMWindow': The target origin provided ('https://geolocation-recommendations.shopifycloud.com') does not match the recipient window's origin ('https://*******').

K Everyday

How do we use Shopify's native multi-currency solution so customers can check out in their local currency?

Developer reply

October 21, 2021

Hi there, please follow these steps: https://help.shopify.com/en/manual/payments/shopify-payments/multi-currency/setup

La Miséto

For some reason, the popup doesn't appear on my site, is there a way i can fix this issue? Or can you help me with that?

Developer reply

October 12, 2021

The app will only provide a pop up recommendation when a customer is visiting from another country that you have enabled in your payments settings. If you are visiting from your home country, there is nothing to recommend since you are in the default location. When I browse from the United States for example, the pop up is working as expected: https://screenshot.click/12-17-qnuit-ct0a8.png

WHOSTHATshop

1/ The language button locates at the bottom is hard to discover, not user friendly. Please provide options of location, otherwise move it to the top near search button as most websites do.
2/ The pop up recommendation box is A/ does not make sense. non-english speakers will not understand the recommendation box instruction when first enter the website, if it is set to English. Vice versa, english speakers do not understand the instruction if set to non-english. Why not just display language options (write in their own language) for visitors to chose, simple and straight forward. B/ too big. please provide size options to match the website style. 3/ regarding the problem of pt 1, you may add a remark at the pop up box to tell customer there is a language option box at the footer so they can switch to other language whenever they need.

Developer reply

October 6, 2021

Thanks for your feedback! Firstly, recommendations appear in the visitors preferred language. E.g. if your site defaults to English but has German as an option, a native German speaker will see the recommendation to switch languages in German as well.

Secondly, your feedback around position of the selectors is valid. Because this app does not change your theme code, we are limited where we can place the selectors. We would suggest customizing your own selectors with the help of an expert to put them in the header: https://shopify.dev/tutorials/customize-theme-support-multiple-currencies

AB Crystal Collection

Wrong conversion in my shop
CAD to USD is wrong. when I change options in a sku the conversion changes as well

Developer reply

September 29, 2021

Hi there! I am looking at your products and I cannot see anything amiss with your prices. For example, your Personalized keychain (abcrystalcollection.com/products/keychain) is $29.99USD. The exchange rate to CAD is 1.294727, and your prices are rounded up to the nearest dollar. 29.99 * 1.294727 = $38.83, which is $39CAD after rounding. This is the CAD price on your website. If we can help you please don't hesitate t reach out! We appreciate your reviews and feedback.

ALEXANDRA DODDS

Would be great if you could make the text customisable on the pop up so we can personalise it. I am looking for alternatives as it's very abrupt & doesn't suit my store.

Developer reply

September 29, 2021

Thanks so much for your feedback. We will be looking at ways we can improve this in the future.

Jack Knightley

I would like to be able to customise the text in the popup, also it always opens in a new tab which I would like to not do

ONDEDESIGNS

I just installed the app. The app does not show all shipping countries from the shop. How do I proceed?

Developer reply

July 20, 2021

Hi there - please ensure you have all your shipping countries enabled in payments settings under countries/regions as well. We are making improvements to this area so you do not have to set this twice.

The Needle Store

It's not showing all the countries that I sell to, it's missing a number of them. Can you help? Not sure how to get technical support with this app??

Developer reply

July 20, 2021

Hi there, the app displays all the countries/currencies that you have enabled in your payments settings under Shopify Payments. Please ensure they are all enabled there.

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