Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 4% of ratings are 1 stars
November 20, 2020

We have been blown away by the support. Magda from Gravity Software was an absolute rockstar. We needed a bit of help with the app settings and it was an effortless fix with a couple of emails to her. Very impressed and obviously the app is working like a dream. We will definitely be subscribing.

Wallock
South Africa
About 2 months using the app
October 13, 2017

Simple and easy app, exactly what I was looking for. Works perfectly.
Great support, my website is not in english and they translated all requested fields that were not customizable in just a few minutes! Very impressed.
100% recommended app and team.

Apelacionamazon Com
Spain
About 1 month using the app
October 13, 2021

Great, fast customer service. We had a little issue that I wasn't able to fix but after a quick email right from the app interface they fixed it backstage.

Arcadia Modern Home
Canada
About 1 month using the app
January 25, 2019

The app was exactly what we were looking for in terms of quote request. Excellent customer services!

ThalesTI
Canada
About 1 month using the app
March 18, 2021

A truly five-star app. The app is very easy to use and quite flexible to support different product designs of our store. Best of all, the support we are getting is outstanding - the support team is very responsive and resourceful. They understand our business needs well and provide quick solutions to meet our needs.

eConnect123
United States
26 days using the app
October 19, 2021

Best app so far, best customer support, fast form loading, and easy to configure. Customer support fixed the issues the same day and you don't have to wait for next day.
Keep it up!

Awethentic Gallery
Hong Kong SAR
15 days using the app
Edited December 18, 2020

The app is working fine but the problem begins with Google Merchant Center blocking your Shopping Ads for violating their policy. I had to remove the app for that reason. If there was a disclaimer somewhere in the description, I wouldn't have installed it in the first place. This problem persist with all the apps that hide the prices as it is against the Google Shopping Ads policy.

Leister India
India
10 days using the app
Gravity Software replied December 18, 2020

Thank you for your review.

We were unaware of the problem and we are very sorry for the inconvenience caused to you. We have already added a note to the description about the problem with Google Merchant Center. It is the first time when someone mentioned the issue. Our app does exactly what is described here on the Shopify App Store. It was designed for merchants who wish to sell bespoke products and we didn’t mean to cause harm. All apps that add the "Request a Quote" available on the Shopify App Store work the same way and all of them will have the same problem.

If possible please delete the review because it affects our rating and we do our best to keep the development for this app. It's not an easy software to develop and there are a number of issues that we face everyday. Especially in a situation like this one where there is nothing that we could do to make the product page containing the “Get a quote” compliant with the Google terms.

February 10, 2018

Wonderful app. It is perfect for my custom orders pages. Outstanding customer service! I highly recommend this app!

Cosmic Crystal Visions
United States
7 days using the app
Edited March 6, 2019

Great app. Simple to install and easy to use. Great support also. Contacted support and issue was resolved with a day. Highly recommend.

RMUS - Turn-key UAV Drone Program Solutions Provider
United States
5 days using the app
November 17, 2019

The app is very simple to use - just don't accidentally hit the "apply to all products" button...BUT the support team responded within minutes and fixed my error - and on a Sunday afternoon

Very impressive - Thank you for the excellent support

G-FORCE POWERSPORTS
United States
5 days using the app