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Beware of dealing with this company. They are aware of the issue with their SSL certificate but do not let it be known to their customers. I ran Google ads with a landing page hosted on GetResponse and was suspended from Google, costing me thousands. I contacted their customer support who took no responsibility and did not seem to care. Would not recommend
Thank you for sharing your feedback. I sincerely apologize for the inconvenience you’ve experienced. Providing reliable service and ensuring smooth customer experiences is a top priority, and I take your concerns seriously.
I understand how frustrating this situation must have been. After a preliminary review, I noticed that the GetResponse app was installed in your Shopify store and uninstalled after a minute, which means the reported issue did not stem from the app itself. Additionally, it seems the domain you were using was a free domain. This limitation is not specific to GetResponse but is a broader restriction applied globally by platforms like Google, which often impacts ad approvals.
That said, I will personally investigate further to clarify any misunderstandings and ensure we provide accurate guidance. Once I’ve reviewed all the details, I’ll follow up with more information and suggested next steps.
In the meantime, could you please respond to the ticket raised with our support team? I will personally oversee your case to ensure it is reviewed thoroughly and your concerns are addressed effectively. From what I can see, some solutions were offered, though I understand they may not have fully resolved your expectations.
Thank you again for bringing this to my attention through your Shopify App Store review. Your feedback is invaluable in helping us improve and better serve our customers.
Best regards,
Aggie & The GetResponse Team