Ghost Shoppable Video & UGC

Dear Cosmx-home™,

Thank you for your feedback, and we apologize for the experience you had.

It looks like your chat request came in outside of our live support hours, and our system provided automated resources to help while waiting for a live agent. Before we could connect you, we received your account deletion request, which was handled immediately during our live support hours.

Our team personally assisted you in the chat and confirmed that we do, in fact, have a free plan available. Please know that our support chat includes real agents, with automation only to assist during off-hours.

We're committed to providing the best service possible and are sorry to hear that we did not meet your expectations this time. We would be more than happy to discuss this further and find a resolution that suits you.

Dear Reines Auto,

Thank you for your feedback and we apologize for any confusion around our free plan.

Our app is completely free to download, install, and use. We do have plans for increased usage and additional features if you choose to upgrade.

If you’d like to ask any questions about how our free plan works please reach out through support and we would be happy to assist :)

Hi CustomKings,

Thank you for taking the time to share your feedback. We sincerely apologize for any confusion or inconvenience caused.

We have made recent changes to our pricing and though we are maintaining a free version of our platform, we are actively working to update our Shopify App store listing to reflect the current pricing structure accurately.

Our intent is never to be misleading. We understand how frustrating it can be to encounter unexpected costs.

Your feedback is invaluable to us, and we are committed to making our pricing as transparent and straightforward as possible.

Please feel free to reach out to our support team if you have any further questions or need assistance.

Thank you for your understanding and patience as we make these updates.