Gift Box • Free Gift Purchase
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I love this app. It allows me to give back to my customers in the exact way I want to. The customer support is great too. The robot chat is really smart and quick and if its too complicated a live person jumps on pretty quickly. Everything I've needed to do, and every issue I needed to fix, was addressed quickly and with a very friendly and professional attitude. I would definitely recommend this app to anyone who needs a free gift option for their website. Thanks guys!!!
Amazing app honestly , but their support is what got me to write this review.. We had a glitch on the GiftBox app where one of our products wasn’t adding to cart properly, and Tina jumped in straight away. She checked everything step by step, kept me updated throughout, and reassured me that if she couldn’t fix it herself, the tech team would resolve it within two hours.
In the end, that wasn’t even needed, she sorted the issue herself within 20 minutes.
Super responsive, calm under pressure, and genuinely committed to helping. What a legend. Thank you, Tina.
We really appreciate you taking the time to share such a detailed review! It’s great to hear that Tina was able to help you sort it out so efficiently and save you some time. We’ll definitely pass the message on to her, it’ll make her day. Please don't hesitate to reach out whenever you need a hand :)
Very well done app with an amazing support team! I used every year during Christmas and it's very easy to use and increase a lot the conversion rate
We appreciate the kind words and the five-star rating. It’s fantastic to hear that Gift Box has been a reliable tool for your Christmas campaigns year after year and is successfully driving your conversion rates. Thanks for your continued support!
Great for free shipping and free gifts. Fast and helpful support team. 10/10 recommend!
Thank you so much for your lovely review! We’re delighted that the free shipping and gift features are working well for your store :)
I was having an issue with the free gift I had set up propagating in fulfillment. I got on chat. It referred me to a human. They jumped on the problem and had it resolved within 30 minutes. I'm a very happy and well supported Gift Box customer. Thank you
Thank you for your review. We are glad our team could jump in and resolve the fulfillment issue so quickly for you. Our team was happy to help, and please don't hesitate to reach out to us whenever you need our assistance :)
We’ve had a great experience using GiftBox. The app itself is very straightforward and easy to understand, which made setup and day-to-day use seamless while we were learning the platform.
A huge shoutout to Rein and the GiftBox support team. Email support has been quick, clear, and straight to the point, always helpful and easy to deal with. The level of support really stood out and made the whole experience even better.
We’ve loved using GiftBox and will definitely continue to use it moving forward. Highly recommend.
Thank you for sharing your experience. We’re thrilled to hear that the app has been straightforward for your team to learn and use. We’ll be sure to pass along your shoutout to Rein, it’s great to know our email support has been quick, clear, and helpful as you get set up.
Excelente servicio tecnico y app
Thank you for your kind review. Our team was happy to hear that you are satisfied with both the app and our technical support. Don't hesitate to reach out to us whenever you need our assistance :)
Great too, Costumizes well and if not, the support is super alert and great at helping out
Thank you for your kind review. Our team was happy to help! Don't hesitate to reach out to us whenever you need our assistance.
Just perfect :)
"Just perfect" is exactly the energy we’re going for! It’s been awesome having you with us for over a year now. If there’s ever anything we can do to make things even better, you know where to find us :)
Easy to use, intuitive and does not impact much the store, defo worth it.
Big ups to Marcela from customer care!
We really appreciate the feedback. It’s good to know the app is working smoothly and not impacting your store's performance. We'll make sure Marcela sees your shoutout as well, she'll be happy to hear it. Thanks for the support :)