Gift Box | Free Gift Motivator

Fantastic app and has even better customer support.

I've set up my first gift and our sales exploded.

CPA was dramatically better than before so we are now completely changing our strategy to include gifts more often.

This is a fantastic app with all the functionality we needed (which was a lot), and the people behind it are incredibly helpful and fast at responding. We're so grateful we chose to work with them this year and we will definitely continue to use it.

I'm truly shocked with how mangled this app left our inventory. We were relying on it to dole out free gifts during the BFCM weekend, and made sure to test it beforehand, even receiving help from their customer support team the day before launching (whom I found to be helpful and pleasant when dealing with the small hiccups I was experiencing on the user side). When we launched our big sale / free gifts at midnight on Black Friday, the front-end looked great: app was responsive, adding the correct gifts to cart, working quickly and smoothly. I was really glad to have found it. Then at 1 AM a staff member texted me - "why have we oversold one of the gifts by 30 pcs?" I checked the settings, everything was correct. But she was right, we had 30 of a gift in stock and suddenly 60 had found themselves in orders. Another free gift had also oversold by 16 items when I caught it and took it offline. The other gifts that had way more inventory were completely off (but luckily we had enough that they didn't oversell). Midnight on Black Friday is undoubtedly our busiest hour of the entire year, and I figured the app just couldn't catch its breath and that the inventory issues would chill out once the sales came down to a more normal pace the following day. Nope. As I type, it's Sunday night, sales are very chill, maybe one every 20-30 mins. And the app is still not able to keep the gift inventory straight, even after I created an entirely new product and free gift setup to give it a chance to start from scratch. I spent most of Saturday, one of the busiest workdays of my year, emailing customers with replacement options and manually tracking inventory on the still-available gifts. I'm still keeping a manual count now and just using the app for its customer-facing properties. I'll be removing it after this weekend's sale and never looking back.