Rise.ai: Gift Cards & Loyalty

Loved that we could create a more branded referrals program for our customers. Needed help with the setup and the team was super fast and helpful, thanks!

The app works great and integrates with our web store easily. We recently had an issue and their customer support fixed it very quickly.

We are so pleased with how easy and user friendly the interface is from the start. We needed support to integrate with our store and they were really responsive and friendly and solved the issues we had. You won't be disappointed in choosing Gift Wizard!

Continue to be positively surprised by the team at Rise. They are always available for a quick support and the app is getting better and better. The new collaborations with IG and Google are amazing additions as well! Well done Rise

The support team is helpful, knowledgeable, and responsive.
App is easy to use and to manage. Great experience so far

Rise is the true gift card solution that you are looking for. They are also constantly pushing out new features and updates to build on a great overall customer experience. Also their entire team from the CX team to the VP Marketing is always a pleasure to work with!

Ari is prompt in solving the issues. He even called up to explain and fix promptly.

Superbly designed, easy to use, and the fast support by the team is hard to beat! Looking forward to amplifying our GC sales.

Great app for Gift-Cards and Store Credit! Customer service is also top-notch. A little pricy but functions exactly as expected!

UPDATE 9/7/2021: At the request of Rise, I am updating my review and adding some stars to my formerly one-star review. Before writing my initial review, I reached out to customer service via chat to confirm that, if I uninstall the app, customers would not be able to access their gift card codes in their email. After expressing my disappointment that this is the case, I was told by CS that they wished they had better news (and obviously no resolution). After writing the review, I was offered 12 months of continued support at no charge. Hopefully, all of the gift card recipients will have redeemed their gift cards by then. In the meantime, I have quit using Rise and returned to using Shopify's included gift card process. The original review starts below. Short version: Buyer beware. Don't use this app unless you plan on using it forever. I started using this app during the pandemic, since I wasn't open to walk-in shopping and people were buying gift cards online to support the store. Once gift cards sales dropped off, I planned on discontinuing using the app. Turns out, if you want t stop using this app, customers who purchased (or received) gift cards will no longer have access in their emails to the code that allows them to use the gift cards. Not a good look for me or the gift card giver! So I can either screw my customers or continue paying $20/month until all gift cards have been redeemed. Apparently, I can download the codes and the customers can get them from me. But wow, that's a huge headache for them and for me! I wish I had never used this app.