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Juna was very helpful. Responded to my chat question quickly and efficiently with accurate information. A pleasure to deal with.
Thank you for this awesome feedback!
We are pleased to know that you received immediate assistance from our Support Team. Please feel free to reach out should you need further help with anything.
great service, wonderful app.....
Ethan from the support team was a great help in resolving the initial set up issues - really prompt and responsive!
I used this app on my site and I am very satisfied with it. It actually makes us look professional.
Very straight forward set up and good customer service! Very happy with this gift card option for my site!
Very happy with the app, it works as it should. The 5 stars are for the support team which is absolutely amazing! They always respond quickly to my questions, sometimes even within 5 minutes. The only thing I would love to see in the future are some more customization options when it comes to CSS styling inside the widgets.
Hi there,
Thank you for recognizing the hard work of our customer support team!
Also, thank you for your feedback - we are always looking for ways to improve based on customer requests. If you haven't already done so, please submit your feature request in this form: https://docs.google.com/forms/d/e/1FAIpQLSc1-c_L9lVhZ9_a14fZr749bnZy3fTc3K4hRoZiPCy7Ccc32Q/viewform
Have a great day!
The help team is super supportive and helpful, even when I'm not sure the right question to ask. Highly recommend, and I'm grateful to all of them.
We are so pleased that you've experienced stellar customer service! Thank you for taking the time to write a review :)
We used this app for a over a year and is extremely expensive for what it offers and the results it delivered - we didn't really find any major shift in increased sales or customer experience compared to what we used before (which was Shopify Gift Cards).
Also, when we uninstalled we learned a pretty harsh lesson - be aware that when you uninstall or remove the app, your customers won't be able to open the link to the original gift card sent to them - which is totally wrong & unfair to the customer as well as the brand. We were under the assumption that you can retrieve it via the Shopify backend. Additionally, if there was any expiration date associated with the Gift Card, then it would not honour it as well once the app has been uninstalled. I don't know how the app approval works but I am surprised this type of stuff was even accepted by Shopify.
Overall, a pretty ordinary experience having spent a lot of time & money on this for well over a year - wouldn't recommend!
John's clear instruction on how to edit our gift cards was very helpful. Thank you so much for your assistance on this!
Thank you for your awesome review! We're glad to know that you received a great customer service from John!
If anything else comes up, please do not hesitate to let us know.
Wonderful App , Providing Gift cards and Loyalty in a heart touching way . This App is Recommended for every Store . Nice Support as well