Anmeldelser (1.090)

Samlet bedømmelse
4,8
Antal pr. bedømmelsesniveau
  • 92 % af bedømmelserne er på 5 stjerner
  • 5 % af bedømmelserne er på 4 stjerner
  • 1 % af bedømmelserne er på 3 stjerner
  • 0 % af bedømmelserne er på 2 stjerner
  • 2 % af bedømmelserne er på 1 stjerner
8. april 2018

4 starts only because the customer doesn't have the freedom to choose the amount of $ to gift. The gift card value is pre-set by the store owner. Overall, the app has worked fine for my store and the support team member, Ari, has been of great help when I've had questions! :)

Pingo Apparel
Canada
Næsten 2 år bruger appen
7. september 2016

We love working with Giftwizard! Although we've ran into quite a few bugs throughout our time with them, they are ALWAYS quick to respond and ALWAYS looking for ways to improve. A good percentage of our consumers are gifting, so it is very important to our brand that the gifting process is as easy and user friendly as possible. Giftwizard is definitely making moves in the right direction.

Enrou
USA
Mere end et år bruger appen
27. februar 2023

Had some issues implementing their default rewards page. Messaged them and it needed escalated to next level tech team. Figured I wouldn't hear back for at least a day and started to work on something else. Just minutes later I got a new chat window saying the problem has been resolved. Great customer service.

Garden Tower
USA
Mere end et år bruger appen
Rise.ai svarede 15. marts 2023

Hi there,

Thank you for this amazing feedback!

We are delighted to know that you are loving the app and that you received immediate assistance from our Support Team.

...

24. februar 2021

It's very robust, but very complicated to get set up at first. Definitely push to get an account manager up front in order to get quicker response times. Their live chat is helpful and has fairly short response times, but an account manager was a game changer for us. They are still working on adding features and I think our use cases have added significantly to that feature request list. However, ...

Huk Gear
USA
Mere end et år bruger appen
24. marts 2020

Great app - not cheap for the full customisation - but really simple to use, good looking design and support team very good.

Flora Bhattachary Fine Jewellery
Storbritannien
Cirka et år bruger appen
Redigeret 1. juli 2020

Good personal help from Sam with the bulk uploads and with Nadav for the customizations! Rise doesn't have a bulk upload button for store credit, they do have a bulk upload button for gift cards. Note: They charge a fee of $0,20 per store credit update above 250 store credit uploads per month. They are working on improving their API.

Pieter Pot
Holland (Nederlandene)
Cirka et år bruger appen
8. september 2022

Great customer service, directed me to my issue immediately and was very informative and quick with response's.

Hampers & Co
Irland
Cirka et år bruger appen
Rise.ai svarede 8. september 2022

Thank you for the amazing review and for acknowledging our Support Team's efficient customer service!
Your feedback is very much appreciated!

Redigeret 7. marts 2016

I opted for the Free introductory level. Maybe make it a bit clearer that tech support is needed for this app to function and give an indication of when to expect contact to avoid customer frustration. That said, once contact was made (Shavlev in my case) everything went smoothly and he helped me quickly and answered my questions and any issues promptly. I've not launched any specific ads to test ...

Ocean View Woodworking
Canada
Cirka et år bruger appen
8. januar 2021

easy to use and a well thought out loyalty program. Its a little expencive if you want to remove their branding, but everything else is perfect!

Eco o'clock
Norge
Cirka et år bruger appen
8. august 2022

Wonderful Customer Support . Just starting out with the app. Pauline was very helpful! Excited to see how it goes

Palm Tree Island
USA
12 måneder bruger appen
Rise.ai svarede 12. august 2022

Thank you for your feedback! We are excited to see you grow with Rise and please know that we are always here to help so don't hesitate to reach out!