Rise.ai: Gift Cards & Loyalty

We changed our store rewards system over to Rise from the Smile app. So far it is proving easier to use for both us and for the customer. The support team efficiently helped us import thousands of customer rewards balances into store credit.

We are much happier with a store credit system that uses the Shopify gift card mechanism, over our previous points based system that used Shopify promo codes. Customers were previously frustrated that they had to trade in 'points' for a voucher code that then couldn't be used alongside other promo codes so we were often having to void vouchers and manually re add points so that customers could continue to save.

With the Rise app, our customers are more aware of the rewards system and it is instant. As soon as it was live, a customer used their store credit because their balance was visible at the cart which is a fantastic feature.

In addition, we especially love the neat gift card product feature that customers can personalise for the recipient.

Looking forward to seeing this increase customer loyalty further and improve gift card sales.

Thanks for a great app!

This is such a great app to allow for gifting on our site! We love that customers can exchange gifts! And their customer service is fantastic! Thanks for all your help, Ari!

everyone has always been very helpful and quick to respond with a solution. Pauline helped me out today and as usual found a solution to what I was trying to accomplish. Highly recommend.

I just installed the app on time for the holidays and I've loved their top-notch customer service. From their initial video call to help me create the best gift card program that fits my company's needs to their online customer service to help me customize the look and fit of the gift card experience!

Keren was extremely helpful and resolved an issue I had promptly. Also gave me some additional insights into uploading CSV files and the contents of them.

Great interaction . engagement and client retention for repeated purchase.
Greatly recommend this if you wish to have some membership tiering and rewards.

We decided to go with Rise as our rewards & loyalty program. The app has a substantial set of features and accomplishes our goal of avoiding a confusing points base system. It integrates well with Shopify Plus and Shopify POS which were two musts for us. Eddie was very helpful in getting all of the features set up properly! Would definitely recommend giving Rise a try.

Customer service is excellent and were really patient with all my questions and helped me set it all up.

Exceptional customer service! Had issues with charges and gift cards not being fulfilled due to fraud risks, and the team helped me out promptly!

Very good Customer Service. They are on top of their game. The App has good features,it's reliable, just what I need.