Rise.ai: Gift Cards & Loyalty

UPDATE: The team has helped me resolve any issues by making some changes. I will say they were very helpful once they were able to get back to me. When I see their customer service has improved significantly over time, I will revise and update my review. Thanks to the team for getting back to me in this critical week! I do appreciate your time and effort to help me get some issues resolved.

We needed this app to offer gift subscriptions through an integration with Recharge. At the beginning it seemed to work, however recently the experience with this app has made our gift buyers lose trust in our ability to fulfill their gift orders. There are some kind of issues going on, however the support, or even responses are very limited from the team. I understand personally when there is a huge setback with your company, all of your efforts are diverted to solving the problem. However, keeping quiet and not responding to messages from customers is a d i s a s t e r waiting to happen. Please reconsider hiring someone to at least answer incoming messages in a timely (less than 1 week response) manner.

We use Rise to provide our Brand Ambassadors with store credit! We have really enjoyed our experience using Rise and communicating with the extremely helpful and kind customer service reps. They have made our lives so much easier!

The app is easy to use, easy to configure, and works exactly as it should. The support team is fabulous, super helpful and quick to respond. Highly recommend.

Love this app!

I am a developer and use it in a number of my stores

A must have for any store interested in expanding clientele and adding a gifting option.

The integration is very simple.
They recently released version 2.0 so we needed to make some adjustments but the customer service team was great and took care of personalization quickly and efficiently.

Have also received positive feedback from customers who particularly appreciate the option of only including an email address/phone number of the receiver.

Absolutely amazing app with lot of possibilities what an online store need to increase the orders and the customer base. Professional looking and very fast support. Worth it!

Super fast and helpful support! Giftwizard is a great option for sending gift cards directly to a friend's email.

Great app. Had a couple of minor technical issues but Ari resolved these incredibly quickly. Very impressed with the service and hoping my customers find it helpful. Thankyou.

Add this app to help send gift cards to recipients. Their customer service was great and they where able to make the changes I requested instantly.

The app works like a charm and integrates easily with the theme along with excellent support team (John)

The GiftWizard team has been incredibly supportive & helpful all along the way, informing us of updates & new features when needed as well as replying promptly to any requests we may have had in the meantime. Ari has been infinitely responsive & attentive from the very beginning. The gifting system makes things easy for customers to place orders for friends & family, we definitely recommend it if you're looking for a great gifting feature or a pay-it-forward type of option. :)