Rise.ai: Gift Cards & Loyalty , 999 Rezensionen
Had some issues implementing their default rewards page. Messaged them and it needed escalated to next level tech team. Figured I wouldn't hear back for at least a day and started to work on something else. Just minutes later I got a new chat window saying the problem has been resolved. Great customer service.
Thank you for this amazing feedback!
We are delighted to know that you are loving the app and that you received immediate assistance from our Support Team.
Should you need help with anything, please do not hesitate to reach out. Cheers!
Great customer service, directed me to my issue immediately and was very informative and quick with response's.
Thank you for the amazing review and for acknowledging our Support Team's efficient customer service!
Your feedback is very much appreciated!
Wonderful Customer Support . Just starting out with the app. Pauline was very helpful! Excited to see how it goes
Thank you for your feedback! We are excited to see you grow with Rise and please know that we are always here to help so don't hesitate to reach out!
Eddie has been a big help setting up our loyalty program! I only gave it 4 stars, because we've been using it less than a week.
Thank you so much for your review!
We are pleased to know that you have received immediate assistance from the team.:)
Super easy to use and the customer service is great! Thanks Eddie (chat support). You were super responsive and fast with results. You're a 5 star rating on service. Since I haven't activated this feature on our store just yet, I can't comment on it fully.
Thank you for your feedback! We are pleased to know that you received immediate assistance from our Support Team.
We're happy to help if any other questions come up :)
I had sent in a 1 star review because they had charged my card a huge overcharge fee. I am amending that review now because Rise made things right and fixed the situation, giving me a plan that works with my business though is not an advertised plan. I did not understand that Rise takes a cut of EVERY order that comes through your Shopify, regardless if it is through your online store or your POS system in your brick and mortar stores. We are a coffee shop so as you can guess we have thousands of orders come through a month. Giving Rise a cut of every drink we make in our cafes would not be sustainable. If you are food and bev store like us or have a store with many small transactions a month I suggest you talk to Rise directly on a plan that would fit.
We thank you for your effort in providing an honest review.
In case an issue arises on your end, please do not hesitate to reach out to us as we are more than happy to help :)
I downloaded the app to use as our loyalty program and had it set up and running in less than hour. Easy to customize and I like the features available. Looks like it has everything we need.
Glad to hear that you are liking our features! This type of feedback motivates us to keep moving forward, to make our app as best as possible.
Thank you so much!
The app itself is very easy to implement. The set-up of the various types of emails and programs is not hard, but not totally easy either. It takes time but the end result is very good. Where this group excels is the customer service. When I do have a question or don't know how to do something, I just send a chat and they are quick to respond. They are extremely helpful and thorough. I enjoy working with them!
Thank you for your awesome review! Your feedback is very much appreciated. Our team is motivated by these wonderful comments and we promise to keep working day by day to perfect the app for merchants like you. Cheers!
While we're still learning and implementing, one thing that has really stood out so far is the stellar customer service: super helpful and supportive!
We are so pleased that you've experienced stellar customer service! Thank you for taking the time to write a review :)
The chat support from the app is good and give you the information when is possible :) Have a nice day
Thank you for the review :) Please let us know if there's anything else we can assist with.