Reseñas (1.090)

Calificación general
4,8
Recuentos por nivel de calificación
  • El 92% de las calificaciones son de 5 estrellas
  • El 5% de las calificaciones son de 4 estrellas
  • El 1% de las calificaciones son de 3 estrellas
  • El 0% de las calificaciones son de 2 estrellas
  • El 2% de las calificaciones son de 1 estrellas
8 de agosto de 2022

Wonderful Customer Support . Just starting out with the app. Pauline was very helpful! Excited to see how it goes

Palm Tree Island
Estados Unidos
12 meses usando la aplicación
Rise.ai respondió 12 de agosto de 2022

Thank you for your feedback! We are excited to see you grow with Rise and please know that we are always here to help so don't hesitate to reach out!

Fecha de modificación: 20 de noviembre de 2018

UPDATE: The team has helped me resolve any issues by making some changes. I will say they were very helpful once they were able to get back to me. When I see their customer service has improved significantly over time, I will revise and update my review. Thanks to the team for getting back to me in this critical week! I do appreciate your time and effort to help me get some issues resolved.

We needed this app to offer gift subscriptions through an integration with Recharge. At the beginning it seemed to work, however recently the experience with this app has made our gift buyers lose trust in our ability to fulfill their gift orders. There are some kind of issues going on, however the support, or even responses are very limited from the team. I understand personally when there is a huge setback with your company, all of your efforts are diverted to solving the problem. However, keeping quiet and not responding to messages from customers is a d i s a s t e r waiting to happen. Please reconsider hiring someone to at least answer incoming messages in a timely (less than 1 week response) manner.

Field to Cup
Estados Unidos
12 meses usando la aplicación
2 de enero de 2024

We use rise to manage our employee store. I really like that we can adjust balances of existing loyalty cards and gift cards. Their customer service is very helpful, kind and careful. I was helped by John today and Eddie quite a few times in the past. Great service. -- There are a couple of features that I'd like to see built in such as an easy way to export all existing Loyalty Card Codes (I had to do this manually) and I'd like more control over the Rise Loyalty button for users who aren't logged in.

ShopFactors (Canada)
Canadá
11 meses usando la aplicación
Rise.ai respondió 20 de febrero de 2024

Thank you for your feedback! We are delighted to know that you've had a great experience with both our app and with our Customer Support team.
Hit us up should you need further help with anything. :)

29 de octubre de 2020

The application is very good, the assistance and in particular Keren is fast and comprehensive. Unfortunately some features like birthday are not yet available, this is why the 4 stars (for the cost of the application)

De Marco Shop
Italia
9 meses usando la aplicación
Fecha de modificación: 24 de febrero de 2021

We used this app for more than 3 months, started with the Starter plan, actually it works properly and functionality, but the big problem is not worth the money to invest. 1) The app name "Gift Card & Loyalty program", We suggest it should be changed to "Gift Card & Store Credit", their loyalty program is to overcharge, they charged $16 monthly for ONLY one workflow, compare to other developers, they will give us 10 FREE workflow loyalty program. 2) We are paid users but it took more than 24 hours to get approval for the workflow we created, we waited for your approval but you still charge our credit card on time, it's fair enough, isn't it? 3) If you are Shopify Owners, and you are looking at the Loyalty Program or Reward Program please go far away from Rise.ai, they are not a great choice, they are only good developers in selling Digital Gift Card and issued Store Credit.

Eminent Beauty System
Canadá
8 meses usando la aplicación
8 de abril de 2022

Super easy to use and the customer service is great! Thanks Eddie (chat support). You were super responsive and fast with results. You're a 5 star rating on service. Since I haven't activated this feature on our store just yet, I can't comment on it fully.

The Seasoned Carte
Estados Unidos
8 meses usando la aplicación
Rise.ai respondió 3 de mayo de 2022

Thank you for your feedback! We are pleased to know that you received immediate assistance from our Support Team.

We're happy to help if any other questions come up :)

10 de diciembre de 2020

Really easy to use - yet to implement on our store yet but the team area all v helpful. Very excited to get our programme up and running in the new year

Silou London
Reino Unido
7 meses usando la aplicación
3 de octubre de 2019

So far this app is great. I have had a couple of teething issues with the formatting on my website, Noa from the Rise team has helped me out with this and there are only a couple of other tweaks to be done. She has been a big help and very prompt in replying. I've only just installed the app and haven't been pushing the gift card until it's ready so no sales yet - I will update the review once it is up and running properly - and can hopefully increase to 5 stars :) Thanks - Nic

Throw Some Seeds
Australia
6 meses usando la aplicación
Rise.ai respondió 13 de octubre de 2019

Thank you so much for the review, and good luck with your new store credit program.

Just wait for our next release because new features are on their way. Please update the review once you get the results ;)

Fecha de modificación: 5 de junio de 2018

After some initial communication problems the team at Gift Wizard have been very helpful and sorted out the app so that it is working extremely well and we are very impressed with the way it works.

Tuppys
Australia
5 meses usando la aplicación
2 de junio de 2021

Customer support helped me sort out an issue with the way my gift cards were presented and were great to work with

Sturdy By Design
Reino Unido
3 meses usando la aplicación