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Wonderful Customer Support . Just starting out with the app. Pauline was very helpful! Excited to see how it goes
Thank you for your feedback! We are excited to see you grow with Rise and please know that we are always here to help so don't hesitate to reach out!
UPDATE: The team has helped me resolve any issues by making some changes. I will say they were very helpful once they were able to get back to me. When I see their customer service has improved significantly over time, I will revise and update my review. Thanks to the team for getting back to me in this critical week! I do appreciate your time and effort to help me get some issues resolved.
We ...
We use rise to manage our employee store. I really like that we can adjust balances of existing loyalty cards and gift cards. Their customer service is very helpful, kind and careful. I was helped by John today and Eddie quite a few times in the past. Great service. -- There are a couple of features that I'd like to see built in such as an easy way to export all existing Loyalty Card Codes (I had ...
Thank you for your feedback! We are delighted to know that you've had a great experience with both our app and with our Customer Support team.
Hit us up should you need ...
The application is very good, the assistance and in particular Keren is fast and comprehensive. Unfortunately some features like birthday are not yet available, this is why the 4 stars (for the cost of the application)
We used this app for more than 3 months, started with the Starter plan, actually it works properly and functionality, but the big problem is not worth the money to invest. 1) The app name "Gift Card & Loyalty program", We suggest it should be changed to "Gift Card & Store Credit", their loyalty program is to overcharge, they charged $16 monthly for ONLY one workflow, compare to other developers, ...
Super easy to use and the customer service is great! Thanks Eddie (chat support). You were super responsive and fast with results. You're a 5 star rating on service. Since I haven't activated this feature on our store just yet, I can't comment on it fully.
Thank you for your feedback! We are pleased to know that you received immediate assistance from our Support Team.
We're happy to help if any other questions come up :)
Really easy to use - yet to implement on our store yet but the team area all v helpful. Very excited to get our programme up and running in the new year
So far this app is great. I have had a couple of teething issues with the formatting on my website, Noa from the Rise team has helped me out with this and there are only a couple of other tweaks to be done. She has been a big help and very prompt in replying. I've only just installed the app and haven't been pushing the gift card until it's ready so no sales yet - I will update the review once it ...
Thank you so much for the review, and good luck with your new store credit program.
Just wait for our next release because new features are on their way. Please update the ...
After some initial communication problems the team at Gift Wizard have been very helpful and sorted out the app so that it is working extremely well and we are very impressed with the way it works.
Customer support helped me sort out an issue with the way my gift cards were presented and were great to work with