Rise.ai: Gift Cards & Loyalty

The customer service reps provide helpful and detailed information in a very timely manner. There are certain things I wish I could do in workflows that aren't available yet, but for the most part, I can successfully create my own workflows that are specific to promotions.

Amazing App. This is so user friendly. Love it!

Great app! Our clients love it for gift giving and it's done amazing things for helping to increase conversion rates and generate repeat business!

We set up our Rewards program on Rise a couple of months ago. It is pretty simple to use with a pretty broad range of options, but my favorite thing is the support team. Sometimes the response takes a litte time, but they tell you that up-front. But, when they reply, they are always eager to help and provide lots of guidance.

Super easy to use and the customer service is great! Thanks Eddie (chat support). You were super responsive and fast with results. You're a 5 star rating on service. Since I haven't activated this feature on our store just yet, I can't comment on it fully.

Ari is very helpful in troubleshooting. He has helped me smooth out all the kinks with my shop and he is very responsive!

Rise app has been one of the most valuable apps that we've used so far in our site. Not only their technology is reliable, but they're always evolving with new needs in the market, and partnering with the big tech players to offer relevant features. Earlier this year, we launched our Gift Cards online with rise, the UX and easy functionality of this online gift card excels what we expected, offering our customers convenience and a way for us to brand and personalize our experience. We've been able to expand and use additional features like the loyalty rewards. Their support team is very responsive and assures our questions are answered promptly. I highly recommend this app.

We installed this app to be able to offer ALL our customers the option To purchase gift cards and not just the people who use Apple wallet. It’s a great app, very easy to use IMO, and integrated well with our store. The support from Rise is even better. They are quick to respond and are knowledgeable. They even helped me in a holiday weekend! I definitely recommend them to anyone looking to add this functionality to their store. This app can do so much more than just gift cards which we will be looking into soon!

It seems like a great app but I do see one issue. I had this app installed last year for a couple months then deleted since I didn't have enough customer engagement to make it worth the monthly fee. So when I decided to give it another try for the upcoming holiday rush, the old card was already pre-saved but for some reason it was not linking up in the Rise admin. It would show the card as active but it would also say the product was not linked, so there was a disconnect somewhere. I deleted the gift card in question that was showing it wasn't linked and now I can't create a new card. There should be a function to delete a card from the rise admin so that if there are any errors, it can possibly be resolved by making a new card. Kind of frustrating..

The Rise,ai app was critical in enabling us to deliver a gift card solution without having to upgrade to Shopify plus. The bulk gift card import enables us to generate thousands of codes and works seamlessly with Shopify.