Rise.ai: Gift Cards & Loyalty

This app seems great and so far I am very happy with it's potential and the quality of the customer support

So far so good. Great support. Using this as a rewards system and also gift cards. Looks great, very customisable and hoping it will increase our referrals also.

Amazing app, amazing humans. Really appreciate the work that went into building this. Lots of customizability. Great product!

So far so good.
Easy to set up.
Chatting with Ari has been quick and helpful
I really like that the gift message can be sent either now or at a time in the future.
Teresa
PolishPottery.com

Support response times are nearly instantaneous. Set up was extremely easy. The integration with Shopify POS is where it's at.

UPDATED: Support reached out to me and I was able to fix what was wrong. I'm updating to 4 stars until I can get some real-life use out of the app. I want to see if my customers experience what they should. So far, so good though.

I am confused on how this app got so many good reviews. I've been back and forth with support for a month, over a number of issues - all related to the loyalty portion of the app. The workflows are not easy to use if you have anything beyond the basics. The 2 main things we wanted to do - issue store credit for X number of bags of coffee purchased and limit the workflow to specific collections - are not available right now. There are work arounds but they are cumbersome. I placed a number of test orders today (not thru the app; these were actual orders out of my own pocket) and nothing happens. Currently awaiting an answer to my cry for help from Support one last time. I did give 2 stars because Support is fairly responsive and helpful but I don't feel like my needs are over the top and yet I can't get this to work. Could be user error - if support takes care of my issues and gets me up and running today, I will update my review. Otherwise, I will need to cancel; too much time and money wasted so far.

Really good customer support. New instagram feature of gift cards on the profile during COVID19 is also great. Nice integrations

Subscribe feature is available now! There is no unsubscribe option allowing customers to opt out of email notifications from the app. I've been on chat time and time again to figure out options and the assistance is awful and leads to no options. Avoid this app if you don't want to deal with angry customers that can't unsubscribe. Hopefully I can find a better option. The headache with a large customer count is not worth the store credit function.

Love this app! If you are looking for reward solutions and gift cards, look no further. At Tree Card, we are using this software a little bit outside the box and their support team has been really wonderful about helping this work for us. Support has been wonderful! Highly recommend this app. Thanks to Rise.ai for your excellent work.

We migrated to Shopify and needed a quick bulk-add of gift cards which was our sole reason for the app, however we now launched a loyalty rewards program with an upcoming membership program to use with and we are super thrilled how the app is working. I would recommend the videos and help docs as they were super helpful, but in addition to that their support (esp. Pauline) was AMAZING!