Calificación general
4,8
Recuentos por nivel de calificación
  • El 92% de las calificaciones son de 5 estrellas
  • El 5% de las calificaciones son de 4 estrellas
  • El 1% de las calificaciones son de 3 estrellas
  • El 0% de las calificaciones son de 2 estrellas
  • El 1% de las calificaciones son de 1 estrellas
4 de enero de 2019

This is one of the better gift card apps you can install into your shop. There are a lot of customization options and the team was very helpful with all the custom changes I needed for my site. Thanks guys!

Lace Byrd
Canadá
Alrededor de 1 mes usando la aplicación
Fecha de modificación: 8 de enero de 2022

Pricing is terrible. They don't just charge for each order Rise is involved with (store credit, loyalty, etc.) - they charge for EVERY ORDER YOUR STORE PROCESSES. It's over $150/month in ADDITION to the $600/year fee. *update* After contacting support, they bumped me up to the $200/month plan and refunded the overage fees. I would still like the price to come down a bit, but this is sufficient.

Nutmeg Games
Estados Unidos
Casi 2 años usando la aplicación
Rise.ai respondió 2 de agosto de 2021

Hi there,

Keren here :) Our customer support team has tried to reach out to you. Please be in touch with us at info@rise.ai with your availability for a conversation and best contact number - customer satisfaction is our number 1 priority and we'd like to ensure we resolve this fairly.

Regarding pricing, our plans are structured according to business size. This makes it easer for businesses to determine which plan is best for them.

How do we measure business size? According to the total number of store orders processed per month.

If your orders exceed the amount included in your plan, then there is an additional fee per order. This is explained on our Pricing Page - https://rise.ai/pricing

For any billing questions, please reach out to our customer support team. We can also help with recommending the most cost-effective plan for your business.

Looking forward to hearing from you so we can sort this out.

All the best,
Keren

18 de noviembre de 2021

We just got it, but so far it has been really easy to use and set up. I also ran into an issue and was able to get it resolved quickly with their support team. Also - SUPER NICE! Pauline helped me out and it was a really great experience! Excited to keep working with their team and this product!

Three Bird Nest
Estados Unidos
Casi 2 años usando la aplicación
Rise.ai respondió 21 de noviembre de 2021

Thank you for the review. We are glad you had a great customer support experience with Pauline and the entire team! Thanks for choosing Rise!

14 de abril de 2019

Seems like the best loyalty app I've used. Great app with a ton of useful functionality - loyalty, gift cards, rewards, store credit and more.

Loaded quick. launched in a few minutes. Support is great and they fixed a problem for me quickly. I am happy with them.

bakethat
Estados Unidos
30 días usando la aplicación
Rise.ai respondió 14 de abril de 2019

Thank you so much for your awesome review, and thanks for recommending our app :) 🙏

Fecha de modificación: 2 de agosto de 2021

We have a complicated workflow where customers receive a bonus on top of their 5% rewards if they hit certain thresholds. This caused a glitch in how rise handled the rewards and sometimes gave customers double rewards. After some back and forth with Rise which took a while they have mostly fixed this and have also compensated us for the customers who received and redeemed more than they should have. The app does not give you great reporting to be able to monitor this situation or view pending rewards and as such it took me a while to catch this error. If they fix reporting and we confirm this app is working properly I will raise my review again.

Golftini
Estados Unidos
Más de 2 años usando la aplicación
17 de enero de 2023

O aplicativo cumpre tudo o que promete, possui interface amigável e fácil de usar. O atendimento do suporte é excelente.

Nordweg
Brasil
29 días usando la aplicación
Rise.ai respondió 31 de enero de 2023

Hi Nordweg,

Thank you so much for the positive review! We are super happy to hear you are having such a great experience with our team and app. Please let us know if there is anything else we can assist with!

18 de junio de 2017

Installed this app way back on one of my stores.
I'm so glad they reached out and told me about their new Gift Card feature!
Finally, a way for my clients to send out gift cards directly to recipients!

Can't believe it hasn't been done before! Way to answer a real need guys.
And adding app sell options to the Gift Card email is an amazing new touch
I'M LOVING IT!

Joyofjoys
Israel
29 días usando la aplicación
8 de abril de 2018

4 starts only because the customer doesn't have the freedom to choose the amount of $ to gift. The gift card value is pre-set by the store owner. Overall, the app has worked fine for my store and the support team member, Ari, has been of great help when I've had questions! :)

Pingo Apparel
Canadá
Casi 2 años usando la aplicación
10 de junio de 2018

I've been bouncing around between different gift card apps, and it finally seems like I've found what I was looking for! Has so many options and the support is great!

Musictrouble
Israel
29 días usando la aplicación
7 de abril de 2019

Highly recommended!

Our team has spent months looking for the best rewards and gift card app for Shopify. Gift Wizard is the most comprehensive solution if you're looking to provide your customers with a simple and robust loyalty program.

They provide merchants with the best support and make their app as user-friendly and as functional as possible! The team has been really helpful, informing us of updates and new features. Keep up the good work!

Blazers & Co
Estados Unidos
28 días usando la aplicación
Rise.ai respondió 11 de abril de 2019

What an awesome review, thank you so much for this great review!
Keep up the good work - we glad you like using our loyalty program :)