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Rise is one of the few companies, aside from Shopify, that deliver unmatched customer service. I was up and running in literally 10 minutes. You guys are great!
Inexplicable charges and inability to retrieve invoices to understand how the charges have been calculated despite having zero usage. No thanks.
Hi team,
It's Mark from the Rise.ai team. Thank you for bringing this matter to our attention. Your feedback helps us get better!
Please notice that our pricing structure is based on total store orders. You can find all the details here - https://rise-ai.com/pricing. We would be happy to talk with you and understand how to make it even more clear so this won't happen again.
As our policy is 100% customer satisfaction - Please reach us at info@rise-ai.com or at +1 646 8786419 so we can talk.
I look forward to hearing from you.
Best,
Mark
Very cool app.
Easy to use and very proactive customer support
Seems like the best in breed for referral and loyalty programs based on our test run with it versus various competitors who we shall not name. They also jumped in and gave us personal tech suppport right in the middle of Black Friday, which was way above and beyond what I was expecting.
I contacted the support regarding my issue. And they got back to me very promptly and helped me to resolve the issue until it's done. Now, I look forward to seeing the app work on my site.
Customer service is off the charts good. We had an issue (due to our own mistake) and they fixed it right away. More than that, the app is amazing and we have done massive gift card business in just the first week! Don't hesitate. Use this app!!! Your customers will love it. Ultimate Game Table
We are just getting started with Rise and understanding its full potential for our business, the quick response and support from the team is exceptional so far :)
Thank you for your 5-stars review. Our support team is always here to help ✨
Good luck with your Store Credit and Rewards Program.
The developers at Rise are very helpful, it's a great app, and they really want to work with you. So thoroughly recommend it, and if you need help or some customisation talk to them because they are really willing to try to help.
Thank you so much for this great review. We all really appreciate it 🙌
Wow! Unbelievably fast and helpful support! Made changes for me with no problem at all. LOVE!
I'm just starting with this app and so far so good. it is easy to install, it looks great and the support was quick and efficient. Thank you.
I have been using the app for a few weeks now and it is perfect for my need.
Thank you so much for this great review - you're truly awesome 😊