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We used this app for a over a year and is extremely expensive for what it offers and the results it delivered - we didn't really find any major shift in increased sales or customer experience compared to what we used before (which was Shopify Gift Cards).
Also, when we uninstalled we learned a pretty harsh lesson - be aware that when you uninstall or remove the app, your customers won't be able to open the link to the original gift card sent to them - which is totally wrong & unfair to the customer as well as the brand. We were under the assumption that you can retrieve it via the Shopify backend. Additionally, if there was any expiration date associated with the Gift Card, then it would not honour it as well once the app has been uninstalled. I don't know how the app approval works but I am surprised this type of stuff was even accepted by Shopify.
Overall, a pretty ordinary experience having spent a lot of time & money on this for well over a year - wouldn't recommend!
their customer service is extremely helpful and quick to respond!
Great, easy to use App and very helpful customer support when needed
Thank you so much for your review!
We are pleased to know that you have received immediate assistance from the team.:)
Love Rise and all of the features it offers even on the basic plan. We just started using it on our new launch and its super easy to integrate and offers tons of customization to fit our brand.
Hi there,
Glad to hear that our app has helped you in your business. Thank you so much for your glowing review!
Eddie was fantastic to work with! Resolved our question/issue quick
Eddie was an excellent support assistant. I could not figure it out without him.
They are very professionals to resolve any issue, they team is amazing and the app runs smoothly. Thanks for your help.
Great support. Very patient and quick to respond. I really appreciated the support from Junalou. Great app.
We are just starting out using this app but, after trying a few others, we can say, at least so far, this app is above and beyond better than the others! It has great features and is easy to use and set up. Everything is pretty much straightforward and, the questions we did have, Eddie was very quick to answer and helped us tremendously. Highly recommend this app!
Fantastic app and fantastic customer service!!! ⭐️⭐️⭐️⭐️⭐️ Got excellent help from Pauline, very much appreciated