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WARNING When I tried to cancel my subscription they refunded the fee of $199 and turned around and back charged me over $618. They said it was my fault as I mistakenly clicked to change the plan when trying to look for a way to cancel it. When I reached out to support for help I was told I should have paid attention to the warnings about the monthly overages. I explained what happened and was told too bad. I paid $199 on April 12, 2022 to cover April 12 - May 11. I tried canceling on May 12. They are now refusing to refund me. This is outright fraud and a scam. Buyer beware!
Hi there,
We appreciate the review and feedback after your conversation with Dana.
Please let us know if there's anything we can help with in the future.
The onboarding process is incredibly designed. This seems to be a very impressive software. Support is helpful as well!
Thank you so much for this wonderful review. We're so happy you like Rise.ai 🙏
Enjoy your Gift Card and Loyalty Program - you're awesome 😊
After some initial communication problems the team at Gift Wizard have been very helpful and sorted out the app so that it is working extremely well and we are very impressed with the way it works.
The eGift processes of this software are nothing short of Revolutionary! Perfect way for the Last Minute Shopper to be Right on Time & perfect for the Recipient of an Unwanted Gift to turn it into a Wanted Gift with NO RETURNS!
Support is GREAT and they practically read my mind about a feature they are working on that will make this one of my GREATEST Marketing Tools!
Thanks Guys!
Very nice app! And support is very helpful!
We love it at Savannah Magazine! It gives extra pizzazz to our holiday promotions and our customers really like the customizations. We highly recommend!
- The Savannah Magazine Team
Really, really good customer support. Unfortunately, this app still needs some tweaking as it really messed up our Home page at www.lushlabels.co.uk and also the product pages - a huge pop up kept appearing and crashing the page from loading properly.
I'm sure one day it will be good and its a great idea but didn't work for us.
Hey guys,
While the customer support was great (still is), we are sorry that during 2015 your experience with our app didn’t quite match your expectations. Today, we work with thousands of satisfied merchants who are getting amazing ROI using our tools.
Feel free to reach out anytime at info@giftwizard.co or at +1 646 8786419.
Great app, works perfectly, and fantastic customer service. They also seem to be adding a ton more useful features.
It's Jeff from Rise.ai (previously GiftWIzard). Thank you so much for the review, and good luck with your new Store Credit and Rewards Program!
This app's support team is quick and helpful! Thanks Keren :) The interface is clean and user-friendly. Great design!
John at rise.ai was extremely helpful! He quickly got back to me with a very thorough explanation of how to resolve my issue. Love this app and highly recommend!