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Great app and excellent customer support.
We encountered a synchronization issue where redeemed gift cards still showed the full balance in the Rise.ai dashboard. Juna investigated the issue thoroughly, manually ran a sync, and resolved the issue quickly.
Thank you, Juna, for your professional, patient, and friendly support. I really appreciate your help!
Rise.ai has been a great experience for our store. The app works smoothly, and the support team is genuinely responsive when issues come up. We ran into a wallet-related problem, and Eddie handled it quickly and professionally — clear communication, fast follow-up, and the issue was resolved the same day.
Really appreciate the level of care and support. Highly recommend Rise.ai for any brand looking for a reliable gift card and store credit solution.
AFTER CHATTING TO ITAY AND RUNNING ME THROUGH THE NEW PLATFORM. I CAN SAY THE NEW SETUP IS REALLY GOOD. ONCE WE CAN RESEND THE EMAIL CODE VIA THE APP IT'LL BE MUCH BETTER AND MOTE USER FRIENDLY
Hi there, it's Itay here, Rise.ai's Support Lead. Thank you for taking the time to jump on a call with me. I’m glad we had the chance to connect and sort everything out!
As I explained, our development team is already working on the feature to resend credit codes via email. It is currently in the pipeline and will be released soon.
We appreciate your feedback and partnership!
Eddie at Rise is the BEST. He is very responsive and helpful. He was able to resolve my issue quickly! Thanks, Eddie!
Eddie was great support and resolved my issue very quickly.
At first glance, a very promising and easy-to-maneuver platform.
But what impressed me most was the onboarding experience.
Emilie and her team are truly first-class professional, efficient, and deeply respectful of both my time and my team’s.
In an age where much of the world feels increasingly dehumanized, this team understands how to bring a human touch to an unbelievably powerful tool and they’ve built it exceptionally well.
Picked this app up for a simple no points bs app to handle gift cards as a promo and its been great.
Better still is the customer service, the replies are within a very reasonable time and they went above and beyond what was expected.
Thank you Eddie!
The team was super helpful in getting our emails switched over to white labeling with a personalized subdomain. Thanks for all your help Eddie.
John has been extremely patient and helpful with the resolution of a bug caused by the add-on of cross-selling app. He helped me fix it all the way. Really appreciated the help.
We are so pleased that we were able to help you with your concern. Thank you so much for this great feedback! If there's anything else we can do along the way, just let us know anytime. :)
Super application, très intuitif, bon parcours clients le support est très réactif et parle français
Je recommande
