Rise.ai: Gift Cards & Loyalty

Very satisfied with the costumer service, fast replies, answered all of our questions immediately and even made a zoom call appointment! Easy to use, the best app for rewards we have used so far! Highly recommended!

I'm looking forward to the holiday season with Rise. I spent a great deal of time customizing customer emails, the popup cards, etc. And found the process time-consuming, but easy—in other words, exactly as expected. Throughout the process, as minor issues arose, customer service has been very quick to respond and assist me with my queries. Highly recommended. Update 11.19.20: Even the smallest, least consequential tweaks to random design-related nonsense is met with prompt, and with one Rise associate in particular, cheerful help. Thank you Dana, you're an absolute gem:) And you deserve a raise.

I’ve had a great experience so far setting up the app! The gift cards are beautiful and look amazing in the store. But I’m most excited about the rewards program! There is lots of great guidance available on the Rise site to help you set up, but when I can’t find the answer I’m looking for, the customer service team has been outstanding. They’ve kindly have helped me with all of my questions and worked through any issues. It does take a bit of time to set up, but the level of detail and customization is well worth it. I can’t wait to share this rewards program with my customers!

This is an incredible app and the customer service is amazing, anytime we have a question they are here to help us- incredible team of people!

So far we love the app! It has improved our customers experience by giving them the flexibility to automatically send the gift card on scheduled dates and write a personal message. We are now exploring their loyalty and promotional functions like sending BOGO gift cards. Customer service chat has been quick to answer and they understand their product well.

Excellent support team, able to answer all my questions during my setup process. The team also extend my trail period because it takes a bit longer for me to setup everything. Great job, keep it up!

Great app and very helpful support team! Every time I contact them with questions, they always answer really quickly and provide the help I need!

Used this app for bulk Gift Card import. Although the import went well, downloading the subsequent csv file for the generated give cards did not work. However, this was quickly resolved by the RISE support team.

Couldn't ask for a better Loyalty app! We were using a points based app but providing customers with Store Credit that is in my store's currency is great, they actually know what they are receiving. Plus the support team were very knowledge and patient (even for those of us that are less tech savvy).
I've only been using Rise a few weeks that but really promising so far.

Excellent app for issuing store credit to different type of customers. Love the support from Rise as well!