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Happy with the app. Ari is very helpful and open to suggestions. I installed it about 7pm and had a gift order next morning.
This app does everything it says. It's shocking how difficult it has been to launch a gift card program that made sense. Ari is also really responsive and helpful with whatever you need. He even made small customizations for me an record time. I highly recommend you this app.
This app gives us all of the functionality that we need and more. Workflows work incredibly and have allowed us to run promotions that we were unable to before. Support is the best we've had with any of our apps. Highly recommended.
Thank you so much for this review! 🙏
We're so happy you love it. Enjoy your Gift Card and Rewards Program - you're awesome 😊
Super helpful setting up! the customer service is on point. It was a quick set up and I received prompt help anytime I needed it.
Thank you for this awesome feedback!
We are pleased to know that you received immediate assistance from our Support Team. Please feel free to reach out should you need further help with anything.
Great service in the chat at the 25th of december!
There is no feeling of greed, just pure service!
Thank you for your feedback! We're glad to know that you had a positive experience.
Should you require assistance with anything in the future, our friendly support team would be ready to help! :)
Great service with SO many great functionalities - gift cards, rewards, store accounts, bulk gift card, loyalty program. Also - it was very easy to set up.
Last but not least - people of rise are great to work with. Keep up the good work!
Highly recommend this rewards platform.
Hey guys,
It's Mark from the Rise team. Thank you so much for this awesome review! We appreciate it.
Keep BOOMING with our WorkFlow - the first automated Loyalty, Rewards and Store Credit program ✊
This is one of the better gift card apps you can install into your shop. There are a lot of customization options and the team was very helpful with all the custom changes I needed for my site. Thanks guys!
Pricing is terrible. They don't just charge for each order Rise is involved with (store credit, loyalty, etc.) - they charge for EVERY ORDER YOUR STORE PROCESSES. It's over $150/month in ADDITION to the $600/year fee. *update* After contacting support, they bumped me up to the $200/month plan and refunded the overage fees. I would still like the price to come down a bit, but this is sufficient.
Hi there,
Keren here :) Our customer support team has tried to reach out to you. Please be in touch with us at info@rise.ai with your availability for a conversation and best contact number - customer satisfaction is our number 1 priority and we'd like to ensure we resolve this fairly.
Regarding pricing, our plans are structured according to business size. This makes it easer for businesses to determine which plan is best for them.
How do we measure business size? According to the total number of store orders processed per month.
If your orders exceed the amount included in your plan, then there is an additional fee per order. This is explained on our Pricing Page - https://rise.ai/pricing
For any billing questions, please reach out to our customer support team. We can also help with recommending the most cost-effective plan for your business.
Looking forward to hearing from you so we can sort this out.
All the best,
Keren
We just got it, but so far it has been really easy to use and set up. I also ran into an issue and was able to get it resolved quickly with their support team. Also - SUPER NICE! Pauline helped me out and it was a really great experience! Excited to keep working with their team and this product!
Thank you for the review. We are glad you had a great customer support experience with Pauline and the entire team! Thanks for choosing Rise!
Seems like the best loyalty app I've used. Great app with a ton of useful functionality - loyalty, gift cards, rewards, store credit and more.
Loaded quick. launched in a few minutes. Support is great and they fixed a problem for me quickly. I am happy with them.
Thank you so much for your awesome review, and thanks for recommending our app :) 🙏