Omtaler (1 097)
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Etter vurdering
This app does what it says on the tin and has a great support team on hand to help. I would recommend
I downloaded the app to use as our loyalty program and had it set up and running in less than hour. Easy to customize and I like the features available. Looks like it has everything we need.
Hi there,
Glad to hear that you are liking our features! This type of feedback motivates us to keep moving forward, to make our app as best as possible.
Thank you so much!
The app itself is very easy to implement. The set-up of the various types of emails and programs is not hard, but not totally easy either. It takes time but the end result is very good. Where this group excels is the customer service. When I do have a question or don't know how to do something, I just send a chat and they are quick to respond. They are extremely helpful and thorough. I enjoy working with them!
Hi there,
Thank you for your awesome review! Your feedback is very much appreciated. Our team is motivated by these wonderful comments and we promise to keep working day by day to perfect the app for merchants like you. Cheers!
Installed this app for their store credit features and it has integrated very well into our store. Nadav was very helpful with setup and quickly responded to any questions I might have had.
Thank you for this awesome review - your success is our success 🙏
Good luck with your Store Credit and Gift Cards Program!
Pricing is terrible. They don't just charge for each order Rise is involved with (store credit, loyalty, etc.) - they charge for EVERY ORDER YOUR STORE PROCESSES. It's over $150/month in ADDITION to the $600/year fee. *update* After contacting support, they bumped me up to the $200/month plan and refunded the overage fees. I would still like the price to come down a bit, but this is sufficient.
Hi there,
Keren here :) Our customer support team has tried to reach out to you. Please be in touch with us at info@rise.ai with your availability for a conversation and best contact number - customer satisfaction is our number 1 priority and we'd like to ensure we resolve this fairly.
Regarding pricing, our plans are structured according to business size. This makes it easer for businesses to determine which plan is best for them.
How do we measure business size? According to the total number of store orders processed per month.
If your orders exceed the amount included in your plan, then there is an additional fee per order. This is explained on our Pricing Page - https://rise.ai/pricing
For any billing questions, please reach out to our customer support team. We can also help with recommending the most cost-effective plan for your business.
Looking forward to hearing from you so we can sort this out.
All the best,
Keren
We just got it, but so far it has been really easy to use and set up. I also ran into an issue and was able to get it resolved quickly with their support team. Also - SUPER NICE! Pauline helped me out and it was a really great experience! Excited to keep working with their team and this product!
Thank you for the review. We are glad you had a great customer support experience with Pauline and the entire team! Thanks for choosing Rise!
The app is fine and has been easy for our customers to use. But the support team is awesome, especially Juna. Quick to reply and provided easy to follow directions to solve our issue.
Thank you for your feedback! We are pleased to know that you received immediate assistance from our Support Team. Please feel free to reach out should you need further help with anything. :)
Cheers!
4 starts only because the customer doesn't have the freedom to choose the amount of $ to gift. The gift card value is pre-set by the store owner. Overall, the app has worked fine for my store and the support team member, Ari, has been of great help when I've had questions! :)
We love working with Giftwizard! Although we've ran into quite a few bugs throughout our time with them, they are ALWAYS quick to respond and ALWAYS looking for ways to improve. A good percentage of our consumers are gifting, so it is very important to our brand that the gifting process is as easy and user friendly as possible. Giftwizard is definitely making moves in the right direction.
It's very robust, but very complicated to get set up at first. Definitely push to get an account manager up front in order to get quicker response times. Their live chat is helpful and has fairly short response times, but an account manager was a game changer for us. They are still working on adding features and I think our use cases have added significantly to that feature request list. However, they have made exceptions to have their dev team do work arounds to satisfy our needs for things that aren't even available on the app yet. That is very much appreciated and in that way I feel we've received a personalized experience. All in all, I'm glad we made the switch. The user experience is much better than our previous app and a positive and simple user experience is worth any potential growing pains.