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It's impossible to cancel your account and plan - they make it really hard for you.
Hey - Yishai from the Rise team here.
Rise, like all official Shopify apps, can be uninstalled within your "App and sales channels" settings page on the Shopify admin.
I can see that our support assisted you with this within a few minutes of reaching out. If there are still any ongoing issues we would be more than happy to continue assisting you on our existing thread.
Very difficult to use. Does not support stores with subdomains. Also encountered problems, customer service support was very slow to respond. Not recommended！！
Hi, this is Itay, Head of Support at Rise.ai.
Rise.ai does support stores with subdomains, as well as a variety of other custom setups including multi-store and mutli-brand accounts. If you encountered issues with your specific configuration, we’d be happy to take a closer look and help resolve them.
Our support team is available 24/7 with an average response time of under 2 minutes. I’ve also personally tried reaching out through multiple channels, so please feel free to respond directly or contact us anytime. We're here to help.
Very bad experince with that app if you are going to install it beware from it the reason is that they just only want your subscription there app is not problem solving we have purchased their premium plan to issue our customer store credit we created the flow that is ok but it is not runing not added any store credit to the customer when we connect with support they just only answer that we are trying our best and you will surprise that their response time is 3 to 4 hours not serious with their customer they just only want subscription from their customer after wasting our 4 days on this app we found the credityard app very good app, good customer support and solved our problem.bloddy hell app rise.ai
Hello, I'm Yishai, Head of Customer Operations at Rise.ai.
Thank you for taking the time to share your experience.
Your situation involved a particularly complex workflow that required specialized attention from our development team.
During your trial period, our team provided extensive support through multiple emails, scheduled calls, and even ad-hoc assistance via WhatsApp—all aimed at resolving your unique implementation challenges.
At Rise.ai, we pride ourselves on our responsive 24/7 support with average response under 5 minutes. While most technical issues are resolved quickly, some complex cases do require more in-depth investigation and development resources, which we transparently communicated would take additional time.
We value every customer's feedback as it helps us improve. Should you reconsider using Rise.ai in the future, we would welcome the opportunity to demonstrate our commitment to your success and the full capabilities of our digital wallet solution.
Wishing you success with your business, Yishai and the Rise.ai Team
DO NOT USE this app if you're looking for a VIP-tier-based loyalty program. The app can be configured to send out an email when a customer "unlocks" a tier... however, the app does not explicitly tell customers what tier they're on nor allows them to easily track their progress toward other tiers. Imagine logging into a rewards program with your credit card, airline, or hotel and not being able to see what your status is. This app is broken until they figure this out.
Hi there, we appreciate your feedback! Rise.ai enables merchants to build a powerful tier-based rewarding system and set different level of rewards based on customers' lifetime spent and orders count. These capabilities are being used by many leading brands.
There are multiple ways to enhance this type of program, using both built-in tools and via optional customizations.
Please don't hesitate to reach out to us if you would like us to further review and discuss what you're aiming to achieve!
Wishing you a continued success,
Itay, Head of Support @ Rise.ai
Sold $100 in gift cards and paid $120 in fees. This fee structure makes no sense.
Hi there, Rise.ai is designed to help brands drive long-term customer engagement through features like store credit, cashback, and branded gift cards. Our 24/7 support team is always happy to help you get the most value out of the platform and ensure it’s aligned with your store’s goals.
We offer both monthly and annual plans so you can choose the option that best fits your business needs.
If you have any questions or would like guidance on maximizing the platform’s value, please don’t hesitate to reach out!
DO NOT USE. Incorrectly charged me
Hi there, we want to assure you that we never charge merchants without their explicit approval. As an official Shopify app we can only charge what brands select as their pricing terms. You can see these terms during the plan selection and billing authorization process.
I'm glad we could assist you quickly in resolving this and finding a solultion that works for your business needs.
If you ever need help reviewing your options or have any other concerns, feel free to contact me directly or reach out to our 24/7 support team
The app is not secure. Fraud was committed for more than a year using rise gift cards in our online store before we caught it. We found dozens of orders that used various names and shipping addresses that were paid solely with rise gift cards that were fraudulently created. Example: one "customer" had generated hundreds of $5 gift cards and put them toward 12 different orders over the course of a year. All gift cards were issued under different names and e-mail addresses, but all gift cards were put toward a single order. This happened over and over with other "customers." There seems to be a system since goods all shipped to different addresses. This has resulted in thousands of dollars in shipping and inventory lost. We contacted Rise, requested a refund for all 2022 and 2023, but we also feel this should be noted that this is even possible. Our team is floored. We had no issues to our knowledge 2019, 2020, or 2021. The problems we have found so far all started 2022.
We've uninstalled this app from our store and now see an outrageous charge for $1919.88 on our bill - What is going on?
Hi there, the charge you're referring to was for the annual subscription plan that was originally selected and enabled on your account.
I'm glad we were able to quickly resolve this once you reached out, and that you’ve since found a plan that better fits your needs by subscribing to one of our monthly plans.
We’d be more than happy to help you choose the pricing plan that best fits your business, please don’t hesitate to contact me directly or reach out to our 24/7 support team.
Wishing you all the best,
Itay
Head of Support
Just no. If you ever change levels, they will charge you the old platform fee + the new platform fee in the same month (paying double essentially). No usage days taken into consideration, which should be illegal frankly. We had to fight with them to get a refund. And their platform isn't very good... yet we ended up paying them $2k. I would not use this platform if I were you and if you do, be very careful about changing levels and the extra charges that they tack on. There are other options that aren't after your wallet. And BONUS, the make it hard for you to cancel. BONUS BONUS, you have to pay for your usage rate based on the quantity of orders you have as a store including ones that are totally unrelated to this platform (99.9% of ours were).
Hi there, our 24/7 support team is always here to assist with any questions about your pricing plan. Like most Shopify apps, our billing system is automated and reflects any plan changes made during your billing cycle - so we always recommend reaching out before making multiple adjustments, just to ensure everything goes smoothly.
We would never charge a merchant an amount that was not approved, and I’m glad we were able to connect directly and resolve the issue.
We’re more than happy to help with anything else — whether it’s billing, plan guidance, or general support.
All the best,
Itay
Head of Support @ Rise.ai
We used this app for a over a year and is extremely expensive for what it offers and the results it delivered - we didn't really find any major shift in increased sales or customer experience compared to what we used before (which was Shopify Gift Cards).
Also, when we uninstalled we learned a pretty harsh lesson - be aware that when you uninstall or remove the app, your customers won't be able to open the link to the original gift card sent to them - which is totally wrong & unfair to the customer as well as the brand. We were under the assumption that you can retrieve it via the Shopify backend. Additionally, if there was any expiration date associated with the Gift Card, then it would not honour it as well once the app has been uninstalled. I don't know how the app approval works but I am surprised this type of stuff was even accepted by Shopify.
Overall, a pretty ordinary experience having spent a lot of time & money on this for well over a year - wouldn't recommend!
Hi there,
I'm Itay, Head of the Support team at Rise.ai.
Any active code created through Rise.ai remains fully redeemable, with no dependency on the app being installed. Unfourtunetly, some functionality that is dependent on data that is not stored after a store removes an app cannot be supported as we don't keep customer data after the app is removed (we are GDPR compliant).
We also offer a detailed reporting system that allows you to export customer data related to Rise activities at any time while the app is still installed.
If you'd like to better understand these processes or need any assistance, I’d be happy to help.
Wishing you all the best!