Omtaler (754)
Raffiner
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Etter vurdering
Anyone else noticed the integration and functionality have fallen off a cliff over the past three months? Customers cannot redeem vouchers with our store anymore and gift vouchers are not being sent out. Making more work for us than ever before. We will have to find another app that works or go back to the Shopify default.
Hi there, I'm following up here as the lead of the Support team. I've reviewed your case thoroughly and noticed that the specific details of what you are experiencing were not shared just yet, so our 24/7 Support team hasn't been able to properly investigate and resolve this for you.
It would be greatly appreciated if you could respond to my direct email, as the whole team and I are committed to finding a solution as quickly as possible and ensuring your platform is optimized (we will also be happy to upgrade you to our newest version).
Kind regards,
Itay
This app is the WORST ... I have almost never had the experience of the app working when I need it to. I pay $20 a month for an app that fails to load EVER and I can't cancel it because I can't even see how many outstanding credits there are. I would prefer at this point, to issue gift cards to anyone who has a credit with me through Rise but I can't find them. DO NOT INSTALL
Hi there, I’m Itay, the Support Lead here at Rise.ai. I see you're using Rise.ai for several years, and I want to ensure your long-term experience with us reflects the high standards we strive for.
I couldn't find any recent support tickets in our system regarding the loading issues you mentioned, so I have already reached out to you directly via email.
I am also more than happy to jump on a call to help you access your outstanding store credits. For quick reference, your dashboard is easily accessible right from your Shopify admin Apps section.
App stability and dedicated support are our top priorities, and we are completely committed to getting this sorted out for you.
Please note that the app cannot be translated!
This means it is only suitable for stores whose main language is English.
A minor but very important detail.
Hi there, Rise.ai enables text customization across nearly all assets. The specific element you inquired about uses Shopify's newest technology, and customization for that piece is launching within the next few weeks.
It seems you've just explored the app briefly, and we'd genuinely welcome the opportunity to support your business.
I personally sent you a message following your thread with our Support team member so feel free to reply there or reach out to our 24/7 team at info@rise-ai.com.
All the best,
Itay, Head of CS
The charges based on our platform sales is ridiculous. When there is no purchase of gift card was made, they charge us base on our sales even though our sales did not include the gift card. Did does not make any sense for us. not recommended to use
Hi there, Itay here, I lead Rise.ai’s Support team.
We appreciate that you’ve been with Rise.ai for the past five years - thank you for your partnership!
I've sent you a message and would like to address your concerns. Please reply there and I'll do my best to assist.
Just to clarify, all pricing is shown during plan selection and in Shopify’s billing approval flow, and we never charge beyond what’s approved. Our plans are designed around the full platform value and built to support businesses of all sizes.
Looking forward to hearing back from you.
"The app is insanely expensive for what it offers and how messy the interface is. Even though the yearly fee was already charged, I'm uninstalling it. Total waste of money, and unfortunately I didn’t notice the end of the billing cycle – the charge for another year went through just yesterday... I’m not staying, I’m out."
Thank you for taking the time to share your feedback. We understand how critical it is for our merchants to feel they’re getting the value they expected, and we’re here to help address your concerns.
At Rise.ai, we offer flexible pricing plans built to support businesses of all sizes, from emerging brands to large enterprises. Our goal is always to deliver value that drives growth, retention, and ROI. We’d love the opportunity to connect with you directly to better understand your needs and explore a price point that works within your budget while maximizing the potential of our platform.
Our team has proactively reached out to you to continue this conversation and ensure we find a resolution that works for you.
We’re here to help get things back on track and wish you success in the meantime.
DO NOT USE this app if you're looking for a VIP-tier-based loyalty program. The app can be configured to send out an email when a customer "unlocks" a tier... however, the app does not explicitly tell customers what tier they're on nor allows them to easily track their progress toward other tiers. Imagine logging into a rewards program with your credit card, airline, or hotel and not being able to see what your status is. This app is broken until they figure this out.
Hi there, we appreciate your feedback! Rise.ai enables merchants to build a powerful tier-based rewarding system and set different level of rewards based on customers' lifetime spent and orders count. These capabilities are being used by many leading brands.
There are multiple ways to enhance this type of program, using both built-in tools and via optional customizations.
Please don't hesitate to reach out to us if you would like us to further review and discuss what you're aiming to achieve!
Wishing you a continued success,
Itay, Head of Support @ Rise.ai
Sold $100 in gift cards and paid $120 in fees. This fee structure makes no sense.
Hi there, Rise.ai is designed to help brands drive long-term customer engagement through features like store credit, cashback, and branded gift cards. Our 24/7 support team is always happy to help you get the most value out of the platform and ensure it’s aligned with your store’s goals.
We offer both monthly and annual plans so you can choose the option that best fits your business needs.
If you have any questions or would like guidance on maximizing the platform’s value, please don’t hesitate to reach out!
We used this app for a over a year and is extremely expensive for what it offers and the results it delivered - we didn't really find any major shift in increased sales or customer experience compared to what we used before (which was Shopify Gift Cards).
Also, when we uninstalled we learned a pretty harsh lesson - be aware that when you uninstall or remove the app, your customers won't be able to open the link to the original gift card sent to them - which is totally wrong & unfair to the customer as well as the brand. We were under the assumption that you can retrieve it via the Shopify backend. Additionally, if there was any expiration date associated with the Gift Card, then it would not honour it as well once the app has been uninstalled. I don't know how the app approval works but I am surprised this type of stuff was even accepted by Shopify.
Overall, a pretty ordinary experience having spent a lot of time & money on this for well over a year - wouldn't recommend!
Hi there,
I'm Itay, Head of the Support team at Rise.ai.
Any active code created through Rise.ai remains fully redeemable, with no dependency on the app being installed. Unfourtunetly, some functionality that is dependent on data that is not stored after a store removes an app cannot be supported as we don't keep customer data after the app is removed (we are GDPR compliant).
We also offer a detailed reporting system that allows you to export customer data related to Rise activities at any time while the app is still installed.
If you'd like to better understand these processes or need any assistance, I’d be happy to help.
Wishing you all the best!
The app is not secure. Fraud was committed for more than a year using rise gift cards in our online store before we caught it. We found dozens of orders that used various names and shipping addresses that were paid solely with rise gift cards that were fraudulently created. Example: one "customer" had generated hundreds of $5 gift cards and put them toward 12 different orders over the course of a year. All gift cards were issued under different names and e-mail addresses, but all gift cards were put toward a single order. This happened over and over with other "customers." There seems to be a system since goods all shipped to different addresses. This has resulted in thousands of dollars in shipping and inventory lost. We contacted Rise, requested a refund for all 2022 and 2023, but we also feel this should be noted that this is even possible. Our team is floored. We had no issues to our knowledge 2019, 2020, or 2021. The problems we have found so far all started 2022.
Hi there, Rise.ai includes a number of tools designed to help merchants prevent abuse and detect suspicious behavior. That said, we encourage merchants to regularly review their store's activities and take advantage of the controls available within the platform and externally.
While we continually assess our systems to identify opportunities for strengthening protections across the platform, our support team is happy to help optimize the relevant settings and provide guidance on how our tools function.
It's missing many features available on other loyalty programs, and the sales pages have major CSS errors that aren't easy to resolve. When you contact support, they just say what you need cannot be accomplished.
We're looking elsewhere for our loyalty program provider.
