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new v2 upgrade is'nt user friendly at all. Cant resend credit code via email if customer didnt receive the initial email code. So have to screenshot their wallet and send them that. It looks so unprofessional.
Rise.ai has been a great experience for our store. The app works smoothly, and the support team is genuinely responsive when issues come up. We ran into a wallet-related problem, and Eddie handled it quickly and professionally — clear communication, fast follow-up, and the issue was resolved the same day.
Really appreciate the level of care and support. Highly recommend Rise.ai for any brand looking for a reliable gift card and store credit solution.
At first glance, a very promising and easy-to-maneuver platform.
But what impressed me most was the onboarding experience.
Emilie and her team are truly first-class professional, efficient, and deeply respectful of both my time and my team’s.
In an age where much of the world feels increasingly dehumanized, this team understands how to bring a human touch to an unbelievably powerful tool and they’ve built it exceptionally well.
Eddie was great support and resolved my issue very quickly.
Eddie at Rise is the BEST. He is very responsive and helpful. He was able to resolve my issue quickly! Thanks, Eddie!
I recently installed the app and put it in use. Lots of interesting features that I'm planning to use to boost my conversions.
More importantly, I had a technical question that I submitted to the support and it was resolved in no time and in a very friendly and supportive manner. Highly recommended! Thank you John and Eddie!
The team was super helpful in getting our emails switched over to white labeling with a personalized subdomain. Thanks for all your help Eddie.
Our experience with Rise has been excellent so far. The platform is intuitive and has integrated seamlessly with our existing workflows. When we did encounter a challenge, Netta on the support team was incredibly helpful—she went above and beyond to understand our specific use case and offered a thoughtful and effective solution quickly. Her responsiveness and care made all the difference. Highly recommend both the platform and the team behind it!
Eddie was great tech support for me setting up our store!
Great customer support. Eddie was quick to respond and fixed my issue in seconds!