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Great customer support. Eddie was quick to respond and fixed my issue in seconds!
The charges based on our platform sales is ridiculous. When there is no purchase of gift card was made, they charge us base on our sales even though our sales did not include the gift card. Did does not make any sense for us. not recommended to use
Hi there, Itay here, I lead Rise.ai’s Support team.
We appreciate that you’ve been with Rise.ai for the past five years - thank you for your partnership!
I've sent you a message and would like to address your concerns. Please reply there and I'll do my best to assist.
Just to clarify, all pricing is shown during plan selection and in Shopify’s billing approval flow, and we never charge beyond what’s approved. Our plans are designed around the full platform value and built to support businesses of all sizes.
Looking forward to hearing back from you.
I’m so glad we chose this app for our gift cards. It offers great features and runs smoothly. I also want to give a huge shout-out to the support team—they went above and beyond to help us get everything set up. Fast, professional, and genuinely nice people to deal with. If you are looking for a gift card app, this is the one.
This is a truly brilliant app and great customer support in the chat room and in web meetings when needed.
This app is the only app I've found that works with Flow to create Gift Cards in bulk for a promo we run every year. Setup is extremely easy and Emilie is the best, always very quick to help and fixes any issue we run into.
Eddie and the rest of the team were extremely helpful this week! I needed a way to not have our automatic store credit emails go to spam, and Eddie patiently walked me through how to prevent this from happening. He was detailed, quick to get back to me and in the end, our problem is now solved! Thank you!!
We downloaded this app to help meet the needs of our unique customer base. We have been amazed at the level of support from the developer to ensure the app works with our store and to our needs. We would highly recommend this app. The customer service is amazing , specially Juna, she is so friendly !
Our store has been using this app for a month now. I think most of the shop owners are concerning about whether this app works. Alright, IT DOES WORK, and we have increased our sales by 16% in just one month. So far the feedback is very good on "account creation reward" and "cashback reward". We are waiting to see more positive feedback on "referral reward". In conclusion, this app is worth the money that we paid for it. The support is efficient too.
[21st Aug 2025]
We’ve been using this app for 5 years and the support team has been nothing short of amazing especially Itay and Netta. . Always responsive, knowledgeable, and willing to go the extra mile. Their consistent service has made managing our store so much easier. Truly grateful for their support over the years!
Thank you for this great review - we appreciate it!
Our goal here in Rise is to help merchants like you to maximize their growth potential - It's always nice when hard work is recognized 🙏
Keep up the good work with your Store Credit and Rewards Program
Recommended! Eddie is really fast to respond to any questions and is very helpful. Using this app makes it much easier to sell gift cards online and process store credits with Shopify POS.
Hi there,
Thank you so much for your feedback! We are pleased to know that you find ease in selling Gift Cards and issuing store credit using our app! Cheers!
RISE.ai has been a reliable and forward-thinking partner for us in the gift card space, proving to be instrumental in how we manage and deliver both digital and physical gift cards. Their platform seamlessly integrates with Shopify, making it one of the most streamlined tools we've used for gift card issuance, tracking, and customer experience.
One of the standout benefits of using RISE is how simplified the setup and front-loading process is. Implementation was smooth and intuitive, allowing us to get up and running without needing extensive technical support. From day one, the app has offered a user-friendly interface and powerful backend features that make managing our gift card program easy for both our team and our customers.
A major advantage has been the ability to use RISE across multiple sites, including our Pro Staff portal, where we offer promotional products. This flexibility has allowed us to track, budget, and allocate gift card balances for sponsors, influencer partnerships, and marketing events with precision and transparency. It’s a major time-saver and ensures accountability in how promotional funds are distributed.
RISE also excels in customer-facing features. The gift card balance tool is straightforward and easily accessible, empowering customers to check and manage their balances without confusion. On the visibility front, the platform provides several customizable options to display gift card availability and redemption instructions, ensuring a smooth and branded experience for every user.
In short, RISE has become an essential part of our operations and marketing strategy. Their commitment to innovation in the gift card space makes them more than just an app—they’re a strategic partner.